Understand error code 2500 - MX922

Doc ID    ART168502
Version:    5.0
Status:    Published
Published date:    04/30/2019
Created Date:    09/21/2017


Learn what to do when your printer displays support or error code 2500.


The reason for the error code

Automatic print head alignment may have failed.

Possible reasons include:

  • Print head nozzles are clogged.
  • The paper of size other than A4 or Letter is loaded in the cassette (lower).
  • The paper output slot is exposed to strong light.


Actions you can take

First, press OK to dismiss the error
Next, try one or more of these possible solutions: 
  • Print the nozzle check pattern to check the status of the print head.
  • Load a sheet of A4 or Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing up. and perform an automatic print head alignment again.
  • Adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.
  • Turn off the machine and (after 24 hours) perform a print head deep cleaning.

Finally, if the problem continues after ​trying the above measures and aligning the print head again, perform a manual print head alignment.

If the problem is not resolved, service is required. 

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

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