Set up a Mac to work with the PIXMA TS5020 on a Network - macOS 10.15 or later


Doc ID    ART176554
Version:    2.0
Status:    Published
Published date:    03/05/2020
Created Date:    03/05/2020
 

Description

If your Mac® has macOS 10.15 or later installed, the Easy Wireless Connect method is not available for your computer. Alternative methods for setting up your printer are available.

Solution

 If your Mac has macOS® 10.15 or later installed, the driver and software package for this printer is not supported on your computer. You won't be able to use the Easy Wireless Connect method to connect the printer to your wireless network. You'll need to use a different method to connect the printer to your network:

 After connecting the printer to your wireless network via one of the methods listed above, download the following software from the Canon USA website:​

  • CUPS Printer Driver

  • ICA Driver (for scanning)

  • IJ Scan Utility

  • My Image Garden

 After installing the software, add the printer to your computer's printer list:

  1. Select the Apple menu, select System Preferences, and select Printers & Scanners on your Mac.

  2. Select + to display the printer list.

  3. Select the printer's name listed as Bonjour Multifunction.

  4. Select Canon TS5000 Series from Use.

  5. Select Add.

Your printer is now ready for use on your wireless network from your Mac.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Find Answers

Specified Languages
English United States
Español España

Please Sign In

Username
Password

Did you forget your password?
Click here for assistance

Related records

Additional Assistance