If you're having trouble printing maybe your security or firewall software is restricting data traffic through an essential port.
If you're having trouble installing or running a program, maybe your security or firewall software is blocking it.
See Table 1 for blocked ports or Table 2 for blocked programs.
1. Blocked ports
The following ports are necessary for your printer to function properly.
Unblock these ports in your security and firewall applications.
|
Port
|
Purpose
|
|---|
|
TCP 80
|
For HTTP communication
|
|
TCP / UDP 161
|
For SNMP communication (MAXIFY Printers)
|
|
TCP / UDP 162
|
For SNMP communication (MAXIFY Printers)
|
|
TCP 443
|
For HTTPS communication such as cable-less setup operation (Applicable models only)
|
|
TCP / UDP 515
|
For printing using LPR protocol
|
|
TCP / UDP 9100
|
For printing using Raw protocol
|
|
TCP / UDP 1900
|
For Universal Plug and Play (UPnP) operation
|
|
TCP / UDP 5222
|
For Google Cloud Print and PIXMA Cloud Link
|
|
TCP / UDP 5357
|
For acquiring the printer information (WSDAPI)
|
|
TCP / UDP 8611
|
Canon BJNP port for printing
|
|
TCP / UDP 8612
|
Canon BJNP port for scanning (Applicable models only)
|
|
TCP / UDP 8613
|
Canon BJNP port for sending and receiving faxes from the PC (Applicable models only)
|
|
TCP 8883
|
For MQTT communication, such as for printers enrolled in the PIXMA Print Plan
|
|
UDP 3702
|
Windows 7 / Windows Vista
|
|
Ports Listed Below Apply Only to Models With Memory Card Slots
|
|
TCP / UDP 137
|
Memory card
|
|
TCP / UDP 138
|
Memory card
|
|
TCP / UDP 139
|
Memory card
|
2. Blocked programs
The following Windows and Macintosh® software programs are used with your Canon printer.
Check the settings of your security and firewall applications and make sure these programs aren't prevented from running or installing.
|
Program
|
Default Location
|
|---|
|
IJ Network Tool
|
Windows
|
C:\Program Files (x86)\Canon\Canon IJ Network Tool\CNMNPUT.EXE
|
|
Macintosh
|
/library/printers/canon/bjprinter/utilities/canon ij network tool.app
|
|
IJ Network Scan Utility
|
Windows
|
C:\Program Files (x86)\Canon\Canon IJ Network Scan Utilityl\CNMNSUT.EXE
|
|
Macintosh
|
/library/printers/canon/bjprinter/utilities/canon ij network scan utility.app
|
|
IJ Network Scanner Selector
|
Windows
|
N/A
|
|
Macintosh
|
/library/printers/canon/ijscanner/utilities/canon ij network scanner selector2.app
|
|
MP Navigator EX
|
Windows
|
C:\Program Files\Canon\MP Navigator EX**\ mpnex**.exe (** refers to version number)
|
|
Macintosh
|
/applications/canon utilities/mp navigator.app
|
|
My Image Garden
|
Windows
|
C:\Program Files (x86)\Canon\My Image Garden\cnmigmain.exe
|
|
Macintosh
|
/applications/canon utilities/my image garden.app
|
