Dusty or dirty paper feed rollers may prevent correct feeding.
In this case, clean the paper feed rollers. However, because cleaning causes roller wear, perform cleaning only when necessary.
What you will need: three sheets of A4 or Letter-sized plain paper
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Make sure that the power is turned on.
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Select 
Setup on the HOME screen, then press the OK button.
The setup menu screen will appear.
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Select 
Maintenance, then press the OK button.
The Maintenance screen will appear.
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Select Roller cleaning, then press the OK button.
The confirmation screen will appear.
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Select Yes, then press the OK button.
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Follow the message to remove any paper from the cassette.
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Press the OK button.
The paper feed roller will rotate as it is cleaned.
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Make sure that the paper feed roller has stopped rotating, then follow the message to load three sheets of A4 or Letter-sized plain paper in the cassette.
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Extend the output tray extension, then open the paper output support.
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Press the OK button.
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
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When the completion message appears, press the OK button.
If the problem is not resolved after cleaning the paper feed roller, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
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