Instructions how to clean the paper feed rollers on Mac OS X
Solution
Untitled Document
Perform Paper Feed Roller Cleaning (Mac OS X)
If the paper feed rollers are not clean, it may slip and cause paper feeding problems. If a sheet of paper is not fed successfully, follow the procedures below to perform paper feed roller cleaning.
Remove all sheets of the paper from the rear tray, and click 'OK'.
The paper feed roller will start rotating. Do not try other operations until rotating completes.
The message below is displayed after the paper feed roller rotating completes. Load three new sheets of A4 or letter-sized plain paper in the rear tray, and click 'OK'.
The sheets of plain paper will be picked up and ejected. Do not try other operations until all the three sheets of the plain paper are ejected.
When all the sheets of the paper are ejected, paper feed roller cleaning is completed.
Opening the IJ Printer Utility
In the Apple menu select System Preferences
Open Print & Fax.
Make sure the correct printer is selected and, depending on OS version, click 'Open Print Queue...' or 'Print Queue...'.