Removing a Paper Jam from the Duplex Unit
When <OPEN PRINTER COVER> or <PAPER JAM/LIFT PANEL TO OPEN> appears on the display, remove jammed paper from the duplex unit.
1. Pull out the paper cassette.
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071991.gif)
2. Hold the paper cassette with hands and remove it from the machine.
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071992.gif)
3. Open the duplex print transport guide, holding its tab (A) on the left side inside of the machine.
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071993.gif)
4. Hold sides of any jammed paper and gently pull it out.
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071994.gif)
Note:
Do not force a jammed paper out of the machine.
5. Close the duplex print transport guide.
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071995.gif)
6. Hold the paper cassette with hands and set it back into the machine.
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071996.gif)
7. Open and close the front cover to reset the machine.
If you are using the multi-purpose tray, close it before opening the front cover. To open the front cover, push the open button (A).
![](/library/attachments/ServiceWareImages/LDImages/WSSS/NewWSSSImages/G0071997.gif)