The job you used has scanning set to simplex (one-sided).
Article ID: ART105695
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Date published: 05/11/2015
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Date last updated: 08/15/2015
Description
If you use a job for which scanning only one side is set in CaptureOnTouch, only one side will always be scanned regardless of the settings of the scanner driver.
Solution
If you use a job for which scanning only one side is set in CaptureOnTouch, only one side will always be scanned regardless of the settings of the scanner driver. For example, if you set one-sided scanning on the [Scanner setting] tab of the [Job Registration] dialog box of CaptureOnTouch, one side will always only be scanned with that job. Change the setting of the job or create a job for scanning sides.
Click the [Select Scan Job] tab.
The main screen of [Select Scan Job] appears.
Click the [New/Editing] button.
Configure the job settings.
Select the [Scanner setting] tab.
Set the [Scanning Side:] to the desired setting (Simplex or Duplex).