Article ID: ART106645 |
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Date published: 05/11/2015 |
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Date last updated: 05/06/2019 |
Description
If installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive, follow this procedure.
Solution
Installation Does Not Start Automatically
If installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive, follow this procedure.
Windows:
- Click Start then Computer.
In Windows XP, click Start then My Computer.
- Double-click the CD-ROM icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
- If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.
Macintosh:
- Double-click the Setup icon of the CD-ROM folder to proceed to install the MP Drivers.
- If the CD-ROM folder does not start automatically, double-click the CD-ROM icon on the desktop.
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
- If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.