Resolve Various Error Codes - PIXMA MP495 / MP499 Printer
Article ID: ART109267 | | | Date published: 05/11/2015 | | | Date last updated: 03/13/2020 |
Description
Solution
Check the flashing lights and error code displayed on the LED panel and take the appropriate action to correct the error.
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Alarm lamp is lit orange and the error code as follows is displayed on the LED panel.
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Power lamp flashes green and alarm lamp flashes orange alternately
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When the power and alarm lamps flash alternately as shown below, and the error code is displayed on the LED, your printer may need to be serviced.
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Part 1: Alarm light flashes orange
Error Code | Cause | Action |
---|---|---|
E, 0, 2 (LED display) |
The machine is out of paper. |
|
E, 0, 3 (LED display) |
Paper Output Tray is closed. |
|
E, 0, 4 E, 0, 5
(LED display) |
The ink cartridge cannot be recognized. |
|
E, 0, 7 (LED display) |
Ink cartridge is not installed in the correct position. |
|
E, 0, 8 (LED display) |
Ink absorber is almost full. |
|
E, 1, 3 (LED display) |
The remaining ink level cannot be detected. |
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. See Supported Ink Cartridges for detailed information. |
E, 1, 4 (LED display) |
The ink cartridge cannot be recognized. |
|
E, 1, 5 (LED display) |
The ink cartridge cannot be recognized. |
|
E, 1, 6 (LED display) |
The ink has run out. |
|
E, 2, 0 E, 2, 1 E, 2, 2 E, 2, 3 E, 2, 4
(LED display) |
An error regarding network has occurred.
|
Refer to your setup manual or the Network Setup Troubleshooting and take the appropriate action.
|
E, 3, 0 (LED display) |
The size of the original cannot be detected or the document is too small when the Fit-to-Page copying is selected. |
|
E, 3, 1 (LED display) |
The machine is not connected with the computer. |
Scanning via a network using the machine's operator panel is not available |
E, 5, 0 (LED display) |
Scanning the print head alignment sheet has failed. |
For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.
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Part 2: Power light is green and alarm light flashes orange
Error Code | Action |
---|---|
P, 0, 2 (LED display) |
Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. |
P, 1, 0 (LED display) |
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In cases other than the above: |
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If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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