| If You Cannot Receive a Fax ID:
8201660800_
EN_
1
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| Issue |
If you cannot receive a fax.
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| Cause |
See the following sections.
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| Summary |
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| See Also | |
| Cause |
Cannot receive a fax automatically.
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| Summary |
 Set the receive mode to one of the following.
- <Fax/Tel Auto Switch>
- <Auto>
- <Answering Machine>
When <Answering Machine> is set, make sure that an external telephone with the built-in answer function is connected to the machine. Also make sure that it is always turned on and the recorded answering message can be heard anytime.
Print, send, or delete jobs stored in memory.
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| See Also | |
| Cause |
Modes cannot switch automatically between telephone and fax.
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| Summary |
See the following section:
- Is the machine set to automatically switch modes between telephone and fax?
Set the receive mode to <Fax/Tel Auto Switch> or <Answering Machine>.
When <Answering Machine> is set, make sure that an external telephone with the built-in answer function is connected to the machine. Also make sure that it is always turned on and the recorded answering message can be heard anytime
- Is the time set for <Ring Start Time> too short?
When you set the ring time too short, incoming faxes may be regarded as incoming phone calls. Set a longer ring time for incoming faxes in <Ring Start Time>.
See the "e-Manual" (HTML manual) in the CD-ROM supplied with the machine.
- Is the line condition of the sender's machine good?
Change the <RX Start Speed>.
See the "e-Manual" (HTML manual) in the CD-ROM supplied with the machine.
Print, send, or delete jobs stored in memory.
- Can the sender's machine send a switching signal, to notify your machine of an incoming fax?
Some machines cannot send this signal. In this case, receive the fax manually.
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| See Also | |
| Cause |
Cannot receive a fax manually.
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| Summary |
Make sure the machine is set to receive faxes manually.
Select <Start Receiving> and press [OK]. Then, return the handset to its cradle or enter the remote receive ID. Otherwise, the call will be disconnected.
Remove the document from the feeder and receive the fax manually.
If [
 ] (Start) is pressed when a document is set in the feeder, the document will be sent.
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| See Also | |
| Cause |
Cannot receive a fax via the optical line.
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| Summary |
Use of the optical line is not guaranteed. If the provider guarantees the following two points, however, you can use the optical line without Canon's guarantee.
- Telephone speech quality is equivalent to that of general lines.
- The line is Super G3 compatible.
*For the specifications of the line that you are using, contact your authorized telephone company.
The optical line performs packet communications. If packets are missing or late, the line can temporarily provide audio. There are cases, however, when a communication error occurs as a result of packets missing or arriving late, and fax messages may not be transmitted properly. If this happens, change the <RX Start Speed> setting.
See the "e-Manual" (HTML manual) in the CD-ROM supplied with the machine.
If you continue to experience the problem after changing the speed, contact your provider.
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| See Also | |
| Cause |
Faxes cannot be printed, or the images on printouts are spotted or distorted.
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| Summary |
See the following section:
- Is the appropriate paper type loaded in the machine?
Load the type of paper that meets the paper specifications.
Change the setting for <Paper Size>.
- Have you removed the sealing tape from the toner cartridge?
Remove the sealing tape from the toner cartridge.
- Is the toner cartridge installed properly?
- Is there sufficient toner in the toner cartridge?
- Is the sender's machine functioning properly?
Ask the sender to make sure the scanning components of the machine are clean.
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| See Also | |
| Cause |
A received fax is partially cut off.
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| Summary |
Adjust the paper guides of the paper drawer to fit the paper size.
Specify the correct paper size to load into the paper drawer.
Set <Reduce RX Size> to <On> before adjusting.
For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the machine.
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| See Also | |
| Cause |
The reception speed is too slow.
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| Summary |
Contact the sender and verify that the resolution of the sender's machine has been set properly.
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| See Also | |
| Cause |
Cannot obtain documents from information services.
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| Summary |
Make sure to set the telephone line type to tone dialing. If the type is set to the rotary pulse, press [
 ] (Tone) to switch to tone dialing.
Follow the instructions provided from information services.
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| See Also | |
| Cause |
Errors occur frequently while receiving faxes.
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| Summary |
Ask the sender to check his/her fax machine.
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| See Also | |
| Cause |
Cannot print received faxes on sides of paper.
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| Summary |
Check the settings specified for 2-sided printing.
Enable this option to print on sides of paper. This saves excessive paper consumption.
IMPORTANT
Notes on 2-Sided printing
- Accurately attach the paper size switch lever. If the paper size switch lever is not securely attached, documents may not be fed properly or jammed.
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| See Also | |
| Cause |
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| Summary |
[
 ] (Menu) -> <Fax Settings> -> <RX Print Settings> -> <2-Sided Printing> Off (Default setting): Print on only one side of paper.
On: Print on sides of paper.
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