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When Printing Does Not Start - MX882

Article ID: ART109759 | Date published: 05/11/2015 | Date last updated: 08/17/2015
 

Description

When Printing Does Not Start - MX882

Solution

Printing Does Not Start

Check 1: Make sure the power cord is securely plugged in, then turn the machine on


While any lamp on the Operation Panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
REFERENCE
When printing large data such as a photo or graphics, it may take longer to start printing. While any lamp on the Operation Panel is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.

Check 2: Make sure that the machine is connected to your computer properly


When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.

Check 3: Restart your computer if you are printing from the computer

If there are any unnecessary print jobs, delete them.





*If you are using the XPS printer driver, replace "Canon IJ Status Monitor" with "Canon IJ XPS Status Monitor" when reading this information. If the printer does not start printing, cancelled or failed print job data may be remaining. Delete the undesired print job by using the Canon IJ Status Monitor. 1. Display the Canon IJ Status Monitor Click the button of the status monitor displayed on the task bar. The Canon IJ Status Monitor appears. 2. Display the print jobs Click [ Display Print Queue.... ] The print queue window opens. 3. Delete the print jobs Select [ Cancel All Documents ] from the [ Printer ] menu. When the confirmation message appears, click [ Yes ]. The deletion of the print job is complete. IMPORTANT Users who have not been granted access permission for printer management cannot delete the print job of another user. REFERENCE When you perform this operation, all print jobs are deleted. If the print queue list contained a necessary print job, start the printing process over from the beginning.

Check 4: Make sure that your machine's name is selected in the Print dialog box

The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in the Print dialog box.
REFERENCE
To make the machine the one selected by default, select Set as Default Printer.



The machine will not print properly if you are using a driver for a different printer.
Make sure that your machine's name is selected in Printer in the Print dialog box.
REFERENCE
To make the machine the one selected by default, select Default Printer or Make Default.

Check 5: Configure the printer port appropriately (Windows)


Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select items from the [ Start ] menu as shown below.
In Windows 7, select [ Devices and Printers ] from the [ Start ] menu.In Windows Vista, select the [ Start ] menu > [ Control Panel ] > [ Hardware and Sound ] > [ Printers ].In Windows XP, select the [ Start ] menu > [ Control Panel ] > [ Printers and Other Hardware ] > [ Printers and Faxes ].
3. Open the properties of the printer driver for the machine.
In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select [ Printer properties ].In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select [ Properties ].
4. Click the [ Ports ] tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the [ Printer ] column is selected for [ Print to the following port(s) ].
REFERENCE
When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.




If the setting is incorrect:
Reinstall the MP Drivers.
Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
Launch [ Canon My Printer ] from the task tray, select [ Diagnose and Repair Printer ]. Follow the on-screen instructions to set the correct printer port, then select your machine's name. If the problem is not resolved, reinstall the MP Drivers.
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using [ Associate Port ] in the [ Settings ] menu. If the problem is not resolved, reinstall the MP Drivers.

Check 6: Is the size of the print data extremely large?

Click [ Print Options ] on the [ Page Setup ] sheet on the printer driver. Then, set [ Prevention of Print Data Loss ] in the displayed dialog to [ ON ].

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