If the pad in the cassette is smeared with paper powder or dirt, two or more sheets of paper may be ejected. Follow the procedure below to clean the pad in the cassette.
You need to prepare: cotton swab
1. Pull out the cassette from the machine, and remove all the paper.
2. Clean the pad (A) sideways with a moistened cotton swab.
important:
- After cleaning the smeared pad, dry it completely.
If cleaning the pad in the cassette has not resolved your issue:
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
