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The Administrator Password for the Printer is Forgotten - GX4020

Article ID: ART181074 | Date published: 12/08/2022 | Date last updated: 12/08/2022
 

Description

This article shows what to do if you have forgotten the administrator password for the MAXIFY GX4020.

Solution

If User management settings is disabled

Select (Setup) on the HOME screen > Printer settings > Reset settings > Reset all, in order to restore to default administrator password.

After initializing the printer settings, redo setup.

 

If User management settings is enabled

The printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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