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Cannot Install the MP Drivers
| Article ID: ART135325 |
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Date published: 05/13/2015 |
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Date last updated: 05/06/2019 |
Description
Cannot Install the MP Drivers
Solution
| Cannot Install the MP Drivers
ID: 8201543000_ EN_ 2
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If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
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Start the installation following the procedure below.
1. Select items from the [ Start ] menu as shown below.
- In Windows 7 or Windows Vista, click [ Start ] then [ Computer ].
- In Windows XP, click [ Start ] then [ My Computer ].
2. Double-click the
 (the CD-ROM icon) on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
REFERENCE
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the CD-ROM icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.
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If you are unable to proceed beyond the Printer Connection screen:
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If you are unable to proceed beyond the [ Printer Connection ] screen, make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer, and then follow the procedure below to reinstall the MP Drivers.
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- [ The printer is not detected. Check the connection. ] may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the MP Drivers.
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1. Click [ Cancel ].
2. Click [ Start Over ] on the [ Installation Failure ] screen.
3. Click [ Exit ] on the "PIXMA XXX" screen (where "XXX" is your model name), then remove the CD-ROM.
4. Turn the machine off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the MP Drivers.
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In other cases:
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Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
REFERENCE
- If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.
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Cannot Install the Printer Driver
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Reinstall the printer driver.
If you reinstall the printer driver, install the printer driver on the Setup CD-ROM.
REFERENCE
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the CD-ROM icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.
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