Paper is Smudged / Printed Surface is Scratched

Paper is Smudged

Printed Surface is Scratched

Check 1: Did you confirm the paper and the print quality settings?

Print Results Not Satisfactory

Check 2: Is the appropriate type of paper used? Check the following:

• Check to see if the paper you are printing on is suitable for your printing purpose.

Media Types You Can Use

• When performing Borderless Printing, make sure that the paper you are using is suitable for Borderless Printing.

   If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced at the top and bottom edges of the paper.

  Printing Area

• Check 3: Load the paper after correcting its curl.

  When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.

  We recommend putting unused paper back into the package and keeping it on a level surface.

  • For Plain Paper

    Turn the paper over and reload it to print on the other side.

    Leaving the paper loaded on the front tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.

  • For Other Paper

    If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.

    

    

    Check 4: Adjust the setting to prevent paper abrasion.

    Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine to prevent paper abrasion by using the operation panel or the computer.

    Print speed may be reduced if you apply the setting to prevent paper abrasion setting.

    * Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting remains enabled for all subsequent print jobs.

    • To set by using the operation panel

      Press the Setup button, then select Device settings and Print settings in this order, then set Prevent abrasion to ON.

      Changing the Machine Settings on the LCD

    • • To set by using your computer

        Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK.

        To open the printer driver setup window, see How to Open the Printer Driver Setup Window

         

      Check 5: If the intensity is set high, reduce the intensity setting and try printing again.

      If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.

      • When printing from your computer

        Reduce the intensity setting in the printer driver and try printing again.

        Open the printer driver setup window

      How to Open the Printer Driver Setup Window

              On the Main sheet, select Manual for Color/Intensity, and then click Set....

            Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.   

      • When copying

       

      Setting Items

       

      Check 6: Is printing performed beyond the recommended printing area?

      If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.

      Resize your original document in your application software

      Printing Area

      Check 7: Is the platen glass or the glass of ADF dirty?

      Clean the platen glass or the glass of ADF

      

       

                Check 8: Is the paper feed roller dirty?

                Clean the paper feed roller

                        Cleaning the Paper Feed Roller

  

  Check 9: Is the inside of the machine dirty?

  When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.

  Perform the Bottom Plate Cleaning to clean the inside of the machine

  Cleaning the Inside of the Machine (Bottom Plate Cleaning)

  

  Check 10: Set the time to dry the printed surface longer.

  1. Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.

  2. Make sure that the machine is turned on.

  How to Open the Printer Driver Setup Window

  1. Open the printer driver setup window.
  2. Maintenance tab and then Custom Settings.
  3. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.
  4. Confirm the message and click OK.