Documents Do Not Feed Properly

If a document does not feed properly, first confirm the following:

- Are pages sticking together because of static electricity or another cause?
- Are you attempting to scan a document with size, paper thickness or quality that is not support by the scanner?
- Are the feed rollers dirty?
- Are the feed rollers worn?

• Double feeding occurs when document pages stick together, and incompatible paper thickness or quality can cause paper jams. Check your documents carefully before loading.
• Replacement rollers can be purchased as consumables. If performance is not improved after cleaning the rollers, contact your local Canon dealer or service representative to purchase a Roller Replacement Kit, and replace the rollers (pickup, feed, and retard rollers).

If this does not solve the problem, consider the following possible problems and causes:

CAUSE: The Continuous Manual Feed Mode is enabled.
SOLUTION: Set the Continuous Manual Feed Mode to [OFF] from the User Mode.