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Troubleshooting Paper Jams

Article ID: ART142466 | Date published: 05/13/2015 | Date last updated: 12/09/2015
 

Solution

 

When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

  • When a Support Code and a message are displayed on the computer screen:

    figure: Error message in Windows 

    * The screen differs depending on the OS you are using.

  • When a Support Code and a message are displayed on the LCD:

    figure: LCD

For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).

 


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