If you can see the paper jam at the paper output slot, follow the procedure below to remove the paper.

 If you need to turn off the machine to remove the paper, press the Stop button to cancel the print jobs first.

1. Hold the paper with your hands, then pull the paper out slowly not to tear it.

   

    If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

   • If you cannot pull the paper out from the paper output slot, try to pull the paper out from the transport unit.

   • If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine.

2. Reload the paper, and press the machine's OK button.

    When you reload the paper, confirm that the paper used is suited for prints and are loaded correctly.

• We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

3. If you turned off the machine all print jobs in the queue are canceled. Reprint if necessary.
   
    If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after you remove the paper, service is required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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