Cause
Paper is jammed inside the front cover.
Action
If the paper is jammed inside the front cover, remove the paper following the procedure below.
Important
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The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account