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Printing Is Uneven <Cause 1>
Paper is too moist or too dry.
<Solution>
Replace the paper with new paper in an unopened package. For details on paper which requires attention before use, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The toner cartridge is almost out of toner.
<Solution 1>
Take the toner cartridge out of the printer, shake it gently five or six times to evenly distribute the toner, and then reinstall the toner cartridge.
<Solution 2>
Replace the toner cartridge with a new one. For details on replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 3>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
Printed Pages Have White Specks <Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
Damp paper is used.
<Solution>
Replace the paper with new paper in an unopened package. For details on the paper which requires attention before use, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 3>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
Toner Stain or Toner Peeling Occurs <Cause 1>
The setting for [Paper Type] is not specified properly.
<Solution>
Specify [Paper Type] properly. For details on the procedure for specifying the setting for the paper type, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 3>
Toner may not fix onto paper completely depending on the paper type.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Paper Source] tab.
2. Set [Paper Type] to one of the following settings.
| Currently Selected Setting | Setting to be Selected |
| [Plain Paper L] | [Plain Paper] |
| [Plain Paper] | [Heavy Paper 1] |
| [Heavy Paper 1] | [Heavy Paper 2] |
* If you specify [Heavy Paper 1] or [Heavy Paper 2], the printing speed drops.
<Cause 4>
A problem is occurring inside the printer.
<Solution>
If <Ennn-nnnn> appears in the display, follow the procedure in "The Message Indicator Is On" in the "e-Manual" to solve the problem.
The Printed Paper Has Vertical Streaks <Cause 1>
Depending on the paper type or the operating environment, vertical streaks may appear on the printed paper.
<Solution 1>
Replace the paper with new paper in an unopened package. For details on the paper which requires attention before use, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Solution 2>
Perform the following procedure in the printer driver.
1. Display the [Finishing] tab.
2. Click [Advanced Settings].
3. Set [Special Print Adjustment C] to [On].
You can specify the same setting from the printer's control panel. For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
* Resetting the setting to [Off] due to change in paper type or operating environment may also avoid vertical streaks appearing on the printed paper. In this case, reset the setting to [Off].
* If you specify this setting, printing speed drops.
<Solution 3>
Perform the following procedure in the printer driver.
1. Display the [Finishing] tab.
2. Click [Advanced Settings].
3. Set [Special Print Adjustment A] to [Mode 1].
If the problem is not solved, specify [Mode 2].
If the problem is not solved, specify [Mode 3].
If the problem is not solved, specify [Mode 4].
You can specify the same setting from the printer's control panel. For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
* Resetting the setting to [Off] due to change in paper type or operating environment may also avoid vertical streaks appearing on the printed paper. In this case, reset the setting to [Off].
* Vertical streaks are alleviated by specifying a setting between [Mode 1] and [Mode 4]. However, this decreases print density compared to when [Off] is specified. This may also make outlines appear to be blurred or slightly jagged.
* If outlines are jagged, select [Off].
<Cause 2>
The toner cartridge was replaced, or the printer was not printed for a long period of time.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Finishing] tab.
2. Click [Advanced Settings].
3. Set [Special Print Adjustment B] to [Mode 1].
If the problem is not solved, specify [Mode 2].
If the problem is not solved, specify [Mode 3].
* Selecting [Off] may also avoid vertical streaks appearing on the printed paper. In this case, reset the setting to [Off].
* If you specify this setting, printing speed may drop.
<Cause 3>
Damp and thin paper (16.0 to 19.8 lb Bond (60 to 74 g/)) is used.
<Solution>
In the printer driver, set [Paper Type] to [Plain L] and [Special Print Mode C] to [On]. For details on the procedure for specifying the setting for the paper type, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
* [Special Print Mode C] can also be set using the printer's control panel. For details on the setting from the printer's control panel, see "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
Smudge Marks of Spattering Toner Appear around the Text or Patterns <Cause>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ] The Back of the Printed Paper Has Smudge Marks <Cause>
The size of the print data was larger than that of the loaded paper.
<Solution>
Check if the size of the print data matches that of the loaded paper.
The Overall Print Result Is Dark <Cause 1>
The setting for [Toner Density] is not appropriate.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Quality] tab.
2. Click [Advanced Settings].
3. Adjust [Toner Density].
You can specify the same setting from the printer's control panel. For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The printer is exposed to direct sunlight or strong light.
<Solution>
Move the printer.
Residual Images Appear on Non-printed Areas <Cause 1>
Appropriate paper is not being used.
<Solution 1>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Solution 2>
Perform the following procedure in the printer driver.
1. Display the [Finishing] tab.
2. Click [Advanced Settings].
3. If [Special Print Adj. D] is set to [Off], specify [On].
* If [On] is specified, vertical streaks may appear on the printed paper.
You can specify the same setting from the printer's control panel. For more details, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
<Cause 2>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see the "e-Manual" (HTML manual) in the CD-ROM supplied with the printer.
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