The Printer Is Not Recognized Automatically (When Installing the Printer Driver)
| Article ID: ART169949 |
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Date published: 04/09/2018 |
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Date last updated: 07/26/2018 |
Description
The Printer Is Not Recognized Automatically (When Installing the Printer Driver)
Solution
| Solution |
<Cause 1>
The printer is not turned ON.
<Solution>
Turn the printer ON.
<Cause 2>
The USB cable is not connected properly.
<Solution>
Connect the printer to a computer with a USB cable. Connect the flat connector of the USB cable  to the computer, and connect the square connector  to the printer.
NOTE
- If your printer does not come with a USB cable, you will need to provide your own cable separately.
- Make sure that the USB cable you use has the following mark.
- If a Plug and Play automatic setup screen like the one shown below is displayed when you connect the USB cable, click [Close] or [Cancel] to close it.
<Cause 3>
The USB cable was already connected and the printer was turned ON before the printer driver was installed.
<Solution>
Perform the following procedure.
1. Turn OFF the printer.
The printer may not be recognized if you install the printer driver with the printer turned ON. Always turn OFF the power before installing.
2. When the following screen appears, connect the computer and the printer with a USB cable, and turn ON the printer.
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ID: 8203908100_EN_3
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