If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the machine, remove the paper following the instructions below.

 Note

• If paper becomes jammed during printing and you need to turn off the machine to remove it, press the Stop button to stop the printing before you turn off the machine.
   

1. Turn off machine and unplug it.
    

2. Open scanning unit / cover.

   
   

   
    Important

   • Do not touch clear film (A), white belt (B), or tubes (C).

     
     
      

3. Check if jammed paper is under cartridge holder.
   If the jammed paper is under the cartridge holder, move the cartridge holder to the far right or left, whichever makes it easier to remove the paper.
   When moving the cartridge holder, hold the top of the cartridge holder and slide it slowly to the far right or left.

   
   
    

4. Hold jammed paper firmly in both hands.

   
   
    

   If the paper is rolled up, pull it out.

   
   
    

5. Slowly pull out paper, so as not to tear it.

   
   
    

6. Make sure all jammed paper is removed.

   If the paper tears when you pull out it, a bit of paper may remain in the machine. Check the following and remove any remaining paper.

   • Any paper left under the cartridge holder?

   • Any small bits of paper left in the machine?

   • Any paper left in the left and right empty spaces (D) in the machine?

   
   
    

7. Close scanning unit / cover.

   All jobs in the print queue are canceled. Try printing again.

   
    Note

   • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the machine. Check the machine again for any remaining bits of paper.

If the measures above do not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
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 Important

• Do not tilt the machine when moving it since the ink may leak out.