Support Code 1001 is displayed

Article ID: ART143537 | Date published: 05/13/2015 | Date last updated: 12/16/2015
 

Solution

 

Cause

There is no disc tray.

Action

When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this machine ("J" is on the upper side).

 

 

 

Place a printable disc on the disc tray, attach the disc tray to the machine, then tap OK on the touch screen.

 


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