If CameraWindow does not start, uninstalling (deleting) and reinstalling the software is recommended.
(Uninstalling is the process of deleting unnecessary drivers or software in the event that a problem has occurred.)
IMPORTANT
- Administrator rights are required in order to install or uninstall software.
- Before beginning the procedure, be sure to back-up/move any image files that you have saved to the [CameraWindow] folder.
- The screens displayed may differ depending on the model you use.
Uninstalling CameraWindow 1. ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065676.gif) Move the pointer to the bottom right side of the screen. When the Charms are displayed, move the pointer up to select ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065677.gif) [Settings]. Then, select the ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065678.gif) [Control Panel].
2. Click [Uninstall a program].
3. ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065676.gif) Select [Canon Utilities CameraWindow DC8], and then click ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0065677.gif) [Uninstall/Change].
4. Click [OK].
5. If the software is successfully uninstalled, the following screen will appear, so click [OK].
This concludes the process of uninstalling [CameraWindow].
Reinstalling CameraWindow Reinstall [CameraWindow] after the removal.
IMPORTANT
- Make sure to restart your computer after deleting [CameraWindow]. If the computer is not restarted after uninstalling [CameraWindow], operation problems may occur when the software is reinstalled.
1. Confirm that all open programs have been closed.
2. Download the software from the Canon home page.
IMPORTANT
- Make sure to download the files (software) which support your model.
- Internet access is required, and any ISP account charges and access fees must be paid separately.
- Operating security software may block the installing process.
3. Double-click on the downloaded file.
4. Double-click [CWxx_Installer.exe].
5. Select the area in which you live.
6. Select the country where you live, and then click [Next].
7. Select your language.
8. When the following screen appears, click [OK].
9. Read the content carefully, and click [Yes] to accept the License Agreement.
NOTE
The [User Account Control] screen may be displayed depending on the computer model you use. In this case, please click [Yes].
10. The following screen appears, and installation begins.
11. When installation is over, click [Next].
12. The CANON iMAGE GATEWAY registration screen appears.
In this example, ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0095950.gif) [No, I will register later] has been selected, and ![](/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0095951.gif) [Next] has been clicked.
13. The following screen appears, so click [OK].
14. A [Finish] screen will be displayed, so click [Finish].
NOTE
The [Restart] screen may be displayed depending on the computer model you use. In this case, please click [Restart].
This concludes the process of reinstalling [CameraWindow].
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