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Cleaning the Paper Feed Roller from the Operation Panel - MG6620

Article ID: ART165751 | Date published: 05/27/2016 | Date last updated: 04/30/2019
 

Description

Cleaning the Paper Feed Roller from the Operation Panel - MG6620

Solution

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on.

  2. Select Roller cleaning.

    1. Flick the HOME screen, then tap Setup.

      The setup menu screen will appear.

    2. Tap Maintenance.

      The Maintenance screen will appear.

    3. Tap Roller cleaning.

      Figure: Touch screen

      The confirmation screen will appear.

    4. Tap Yes.

  3. Clean the paper feed roller without paper.

    1. Follow the message to remove any paper from the cassette.

    2. Tap OK.

      The paper feed roller will rotate as it is cleaned.

  4. Clean the paper feed roller with paper.

    1. Make sure that the paper feed roller has stopped rotating, then follow the message to load three or more sheets of A4 or Letter-sized plain paper in the cassette.

    2. Open the paper output tray gently.

    3. Tap OK.

      The machine starts cleaning. The cleaning will be complete when the paper is ejected.

    4. When the completion message appears, tap OK.

If the problem is not resolved after cleaning the paper feed roller, service is required.

For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

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