Replacing the print head
The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:
- The nozzle test appears broken or to have horizontal white streaks.
- One or more of the colors is missing from the Nozzle Test.
- The colors are incorrect on the Nozzle Test.
- A print head error is indicated on the unit.
- The printer powers off when the print head is installed.
If your printer is still under warranty :
For toll-free technical support, please call 1 (800) OK-CANON (1-800-652-2666) during regular business hours (Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays).
If your printer is no longer under warranty :