When a 4-character code with the message "**** (*1) Printer error has occurred. " is displayed, there may be a problem inside the printer.
(*1): "****" is displayed with alphanumeric one-byte characters.
Example: 5011, etc.
Example: The display of the 5011 error. Display alternates.
<Solution>
Turn OFF the printer, and unplug the power cord. Wait a few minutes, then reconnect the power cord. Then, turn ON the printer again.
If the problem persists, contact the service center.
<Error Code>
5700, 5400, 5200, 6800, 6801, 9000, 6500, 5011
Service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account