Problems Receiving Faxes
Article ID: ART138961 | | | Date published: 05/13/2015 | | | Date last updated: 09/14/2017 |
Description
Solution
Problems Receiving Faxes
ID: 8201739600_ EN_ 1
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Issue |
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Cause |
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Summary |
Cannot Receive a Fax, Cannot Print a Fax |
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Cause |
Check 1: Is the power turned on? |
Summary |
A: ON button (POWER lamp)
B: FAX Memory lamp
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Cause |
Check 2: Is the machine's memory full? |
Summary |
Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete them from the machine's memory, and have the sender resend the faxes.
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See Also | Document Stored in Machine's Memory |
Cause |
Check 3: Does an error occur during reception? |
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Cause |
Check 4: Is the telephone line connected correctly? |
Summary |
Reconnect it to the telephone line jack.
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See Also | Setting Up the FAX |
See Also | Connecting the Telephone Line |
Cause |
Check 5: Is a different size of paper from that specified by Page size loaded? |
Summary |
If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine.
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Check 6: Is Page size set to other than A4, Letter, LTR, or Legal? |
Summary |
If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Page size to A4, Letter, LTR, or Legal.
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Cause |
Check 7: Is Media type set to other than Plain paper? |
Summary |
If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Media type to Plain paper.
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Cause |
Check 8: Is paper loaded? |
Summary |
If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.
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Cause |
Check 9: Is the amount of remaining ink sufficient to print a fax? |
Summary |
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.
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Cause |
Check 10: Is the machine set to the appropriate receive mode? |
Summary |
Check the receive mode setting and change it to a mode suited to your connection if necessary.
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See Also | Receiving Faxes |
Cause |
Check 11: Is FAX RX reject set to ON? |
Summary |
Select OFF for FAX RX reject in Security control under Fax settings.
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Cause |
Check 12: Are there setting items set Reject in Caller rejection? |
Summary |
If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject.
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Cause |
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Summary |
Machine Does Not Switch Automatically between Voice and Fax Calls |
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Cause |
Check: Is the receive mode set to FAX only mode? |
Summary |
If Fax only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
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See Also | Receiving Faxes |
Cause |
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Summary |
Quality of Received Fax is Poor |
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Cause |
Check 1: Check the scan settings of the sender's fax machine |
Summary |
Ask the sender to adjust the scan settings of the fax machine.
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Cause |
Check 2: Is ECM RX set to OFF? |
Summary |
Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.
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Cause |
Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? |
Summary |
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
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Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? |
Summary |
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction.
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Cause |
Check 5: Did you confirm the paper and print quality settings? |
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Cause |
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Summary |
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Cause |
Check: Is ECM RX set to OFF? |
Summary |
If OFF is select for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.
Set ECM RX to ON.
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Cause |
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Summary |
Errors Often Occur When You Receive a Fax |
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Cause |
Check 1: Check the telephone line condition or the connection |
Summary |
If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.
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Cause |
Check 2: Is the sender's fax machine operating normally? |
Summary |
Contact the sender and ask the sender to check whether the fax machine is operating normally.
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