Wireless Printer Not Responding - PIXMA MG5420, MG5422
Article ID: ART140414 |
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Date published: 05/13/2015 |
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Date last updated: 02/18/2020 |
Description
Learn how to resolve a Printer Not Responding message on a PIXMA MG5420 or MG5422 when using wirelessly.
Solution
When attempting to print wirelessly, you may get a Printer Not Responding message. There are several possible causes for this message.
Refer to the following list of causes, then open the article to resolve the issue
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The computer and wireless router have lost connection.
Restart the computer and try to print again.
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The wireless router and printer may not be communicating.
Turn the router and printer off then on to restore communication.
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The printer driver isn't set to the correct printer port on the computer.
Ensure the printer driver is configured to the proper port. The printer detects nearby access points. If an incorrect access point was mistakenly selected, you can select the correct one.
Confirm that the network name matches the one selected on both the printer and the computer: