Disconnect other device from the telephone line
Article ID: ART161156 |
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Date published: 06/09/2015 |
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Date last updated: 10/16/2015 |
Description
If another device is answering the fax call, disconnect that device from the telephone line.
Solution
Disconnect the other device from the telephone line.
Devices such as a computer modem, answering machine not connected to the fax or similar answering device may automatically pick up the call.
- Disconnect that device from the telephone jack on the wall.
- Resend a test fax to your machine to make sure it answers.
- If your answering machine is not connected to the fax machine, the fax will not be able to detect the transmit signals emitted from the sending machine.
- Connect the answering machine to the fax as indicated, marked by a blue arrow in the magnified view.