Remote Control | Are the batteries depleted? | When replacing batteries, use two new batteries of the same brand. In the case of rechargeable batteries, use fully-charged batteries of the same brand. |
Are the batteries inserted correctly? | Check the plus and minus ends to confirm that the batteries are inserted correctly. |
Is the transmitter of the remote control pointed at the TV? | Please make sure to aim the remote control transmitter at the Connect Station. : Remote control sensor : Connect Station Remote control transmitter |
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Are there obstacles between the Connect Station and the remote control? | The presence of obstacles may interfere with transmission from the remote control. |
Is the Connect Station located out of the remote controls transmission range? | The remote controls transmission range is approx. 10 m / 32.8 ft. |
Is a remote control manufactured by another company being used? (For TVs which do not support HDMI CEC.) | When you use Connect Station with a TV set which is not compatible with the HDMI device control function (HDMI CEC*), you cannot operate Connect Station using the TVs remote control. In this case, please operate the TV set using the Connect Station remote control. |
Is a remote control manufactured by another company being used? (For TVs which do support HDMI CEC.) | If you set [Control via HDMI] to [Off] under the [Preferences: ] tab, Connect Station will no longer respond to the TV sets remote control |
Certain TV sets, even those compatible with HDMI CEC, may not operate properly. In that case, operate the TV set using the Connect Station remote control. |
Connect Station | Is the Connect Stations power turned on? | When press the power button to turn on the power, the power lamp turns from orange to green, and the Initial settings screen appears. (It takes approx. one minute before Connect Station starts.) |
Has the Connect Station locked up? | If it is not possible to operate the unit, hold down the power button for 2 sec. or longer to turn off the power, then turn on the power again. |
You may not be able to turn off the power in such cases as when the firmware is being updated. Wait a while before turning off the power. |
Is the Connect Station in the process of a firmware update? | All of the lamps flash during firmware updates. The lamps will stop flashing automatically after the update is complete. |
Is the Connect Stations hard disk being formatted? | The standard time it takes for formatting is as follows: |
Normal formatting: Approx. 1 minute |
Low-level formatting: Approx. 10 hours |
Has an error occurred? | If there is at least one [ ] icon displayed, you cannot perform the following operations: [Backup], [Restore data], [Format system hard disk], [Update firmware], and [Delete all images on system] |