If You Cannot Receive a Fax
Article ID: ART165525 |
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Date published: 04/18/2016 |
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Date last updated: 04/18/2016 |
Description
If You Cannot Receive a Fax
Solution
Issue |
You cannot receive faxes.
Machine does not switch automatically between telephone and fax calls.
You cannot receive faxes and an error report is printed.
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Cause |
If you cannot receive faxes, check the following.
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Summary |
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See Also | |
Cause |
Is a Telephone Line Set Correctly?
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Summary |
Make sure the line is connected properly. (See [ Connecting the Telephone Line ].)
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See Also | |
Cause |
Is the Machine Set to Receive or Switch Telephone and Fax Automatically?
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Summary |
Make sure that the <RX Mode> is set to <Auto>, <Fax/Tel Auto Switch>, <Answering Machine>, or <DRPD>. If you have set <Answering Machine>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See [
Receiving Faxes ].)
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Cause |
Free space in memory may be running low.
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Summary |
If <Memory Lock Settings> in <RX Function Settings> in <Fax Settings> of the setting menu is set to <On>, follow the procedures below to output the documents in memory.
<Menu><Fax Settings><RX Function Settings><Memory Lock Settings><Off>
Print, send, or delete any documents stored in memory. For instructions on how to check or delete jobs stored in memory, see [ Storing Received Faxes into Memory (Memory Reception) ].
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Cause |
Has an Error Occured During Reception?
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Summary |
Check the display for an error message.
Print a TX Result Report and check for an error. (See [ Printing Reports and Lists ].)
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Cause |
Is Paper Loaded in the Paper Drawer?
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Summary |
Make sure paper is loaded in the paper drawer. (See [ Loading Paper in the Paper Drawer ].)
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Cause |
Is a Fax Received Using an Optical Fiber Line?
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Summary |
When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical fiber line or IP phone.
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ID: 8202831100_EN_1
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