If you see a scan error message while using your Mac
® with a PIXMA MG3020 or MG3022, refer to the table below for solutions.
Error Message |
Solution |
Error in scanner. See the manual for solutions. |
|
USB connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again. |
- Make sure your scanner or printer is turned on.
- Make sure the selected scanner is correct. Refer to the application's manual for details.
- With USB connection, check the connection of the USB cable and reconnect as required.
|
Network connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired connection) It is disconnected from Wired LAN.
- (If using wireless connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Please check and try again.
|
- Check the network connection status and reconnect as needed.
|
A required file is missing or corrupted, or settings are incorrect. Try the installation again. |
|
Cannot write or read file. |
- Exit running applications, check to make sure there's sufficient free space on the hard disk, then scan again.
- Make sure that there is no problem with the destination folder, file name, or access permission.
|
There is not enough free disk space to complete the scan. |
- Delete any unneeded files on the hard disk and scan again.
|
Printer is in use or an error has occurred. Check status. |
- Check the printer status.
|
The scanner is not available while in use by another application or user. |
- Close the other application.
|