Understand Error and Support Codes for a PIXMA TS3120 / TS3122
Article ID: ART167904 | | | Date published: 06/21/2017 | | | Date last updated: 12/30/2020 |
Description
Understand and resolve Error and Support Codes that display on your PIXMA TS3120, TS3122 printer or computer screen.
Solution
When an error occurs during printing, for example if the paper runs out or jams, you may see:
-
A troubleshooting message on your computer screen.
-
An Error Code on your printer screen (LCD).
-
A Support Code (error number) as shown below.
Error Codes
When an Error Code appears on your printer screen (LCD):
-
The orange lamp lights on the printer screen.
-
The green and orange lamp flash alternately on the printer screen.
- The Error Code displays on the screen sequentially. For example, if the Error Code is E03, you will see:
A steady "0" on the display is normal, not an error. If the LCD displays flashing / alternating zeros, the front cover may be open.
Understand and resolve Support and / or Error Codes
The Error Codes and Support Codes listed in the table below provide helpful information about various errors and how to fix them.
Error Code |
Support Code |
Cause |
Action |
---|---|---|---|
E02 |
1000 3442 3443 3444 3445 |
Printer is out of paper. Printing one side is complete if you are performing manual duplex printing. |
If the printer is out of paper:
If you perform manual duplex printing:
|
E03 |
1203 |
The cover is open. |
The cover is open:
Paper is jammed:
Watch a video about how to remove paper jam. If you were able to remove the paper jam but the error remains, or if the jam cannot be removed, your printer will require servicing. There are two options currently available to you.
|
E04 |
168A |
Ink cartridge is not installed properly. |
Both cartridges must be installed to use the printer or scanner. |
E05 |
1401 |
Ink cartridge cannot be recognized. |
|
E08 |
1700 |
Ink absorber is almost full. |
Press the printer's OK button to continue printing. Service will soon be required. There are two options currently available to you.
|
E09 |
1890 |
Protective material or tape may still be attached to ink cartridge holder. |
Make sure the protective material and tape have been removed from the FINE cartridge holder.
|
E11 |
4102 |
Cannot perform printing with current print settings. |
Change the print settings and try again. |
E12 |
4100 |
Specified data cannot be printed. |
If you print with CREATIVE PARK PREMIUM contents:
|
E13 |
1686 |
The ink may have run out. |
The function for detecting the remaining ink level is disabled.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. |
E14 |
1684 |
Ink cartridge cannot be recognized. |
The cartridge may not be installed properly or may not be compatible with this printer.
|
E15 |
1682 |
Ink cartridge cannot be recognized. |
|
E16 |
1688 |
The ink has run out. |
|
E23 |
3446 |
IP address and subnet mask are conflicting. |
When changing the network configuration, specify a unique subnet range for the wireless direct and the wireless network to prevent a conflict. |
E31 |
- |
Failed in wireless setup. |
|
E32 |
- |
Cannot find a wireless router during setup. |
|
E33 |
- |
Cannot connect because multiple wireless routers are connecting to the printer. |
If this doesn't fix the problem, refer to the instruction manual for the wireless router. |
E34 |
3440 |
Easy Wireless Connect has failed. |
|
E36 |
3441 |
Easy Wireless Connect has failed. |
|
E37 |
- |
Failed in wireless setup. |
If this doesn't fix the problem, refer to the instruction manual for the wireless router. |
E38 |
- |
Cannot connect to a wireless router. |
You can't change network settings while you are using wireless network. Change them when you are not using wireless for anything. |
E39 |
495A |
Network error has occurred. |
Turn the printer off then back on. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
E45 |
- |
Cannot connect to network. |
|
E46 |
- |
Cannot connect to Internet. |
|
E47 |
- |
Cannot connect to server. |
|
E48 |
- |
Cannot connect to server. |
Press the printer's OK button to resolve the error and try again in a few minutes. |
E49 |
- |
Failed in connecting to Internet because the network connection is being prepared. |
Press the printer's OK button to resolve the error and try again in a few minutes. |
E50 |
- |
Failed in acquiring contents. |
Press the printer's OK button to resolve the error and try again in a few minutes. |
E51 |
- |
Cannot connect to server. |
Press the printer's OK button to resolve the error and try again in a few minutes. |
E52 |
- |
Failed in registering the printer to Google Cloud Print due to timeout. |
Press the printer's OK button to resolve the error. |
E53 |
- |
Only information registered to the printer is deleted because of failing to connect with Google Cloud Print. |
|
E54 |
- |
Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center. |
|
E55 |
- |
The printer is already registered to IJ Cloud Printing Center. |
|
E56 |
- |
The online service is not available in your region. |
Press the printer's Black or Color button to resolve the error. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
|
E57 |
2900 |
Scanning print head alignment sheet failed. |
If the error still isn't resolved, try manual print head alignment. |
E58 |
- |
Trying to start copying before you register the paper size. |
|
E59 |
2114 |
Paper settings for printing do not match paper information set on printer. |
|
E61 |
3412 |
Scanning original has failed. |
An original smaller than 1.2 inches (3 cm) square may not be scanned correctly. |
E62 |
- |
Unexpected error occurred while scanning is in progress. |
|
E63 |
- |
Reached the upper limit of pages which can be saved. |
|
E64 |
- |
Scanning original has failed. |
|
E65 |
- |
Saving scanned data failed because the printer's memory is full. |
|
P02 |
5100 |
Printer error has occurred. |
When clearing an impediment to cartridge holder motion, be careful not to touch clear film (A). If you soil this with your finger or scratch it with paper it could damage the printer. If you are unable to clear the error after following these steps, your printer will require servicing. There are two options currently available to you.
|
P07 |
5B00 |
Printer error has occurred. |
Service is required. There are two options currently available to you.
|
P10 |
B202 |
Printer error has occurred. |
You may be able to recover from this error by replacing the ink cartridges. |
P03 P08 P09 P20 P22 P26 P27 P28 P29 |
5011 5012 5050 5200 6000 6500 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 |
Printer error has occurred. |
There are two options currently available to you.
|