Message |
Solution |
Accessing the memory card. Do not remove the memory card. |
You opened the SD card compartment cover while the camcorder was accessing the SD card or the camcorder started accessing the card as you opened the SD card compartment cover. Do not remove the SD card until this message disappears. |
Back up recordings regularly |
This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |
Battery communication error. Does this battery display the Canon logo? |
You attached a battery pack that is not recommended by Canon for use with this camcorder.
If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. |
Battery pack is not compatible. Turning off the camcorder. |
A battery pack not recommended by Canon for use with this camcorder was attached and the camcorder was turned on. The camcorder will automatically turn off in 4 seconds. |
Cannot play back |
Clips cannot be played back from a 512 MB or smaller SD card. Use a compatible SD card. |
Cannot play back Check the memory card |
There is a problem with the SD card. Save your recordings and initialize the card using the [Complete Initialization] option. If the problem persists, use a different SD card. |
Cannot play back Initialize only using the camcorder |
The SD card in the camcorder was initialized using a computer. Initialize the card with this camcorder. |
Cannot record on this memory card |
Clips cannot be recorded on a 512 MB or smaller SD card. Use a compatible SD card. |
Cannot trim the scene |
Clips that were recorded or copied using other devices cannot be trimmed. |
Charge the battery pack |
Battery pack is exhausted. Charge the battery pack. |
Check the memory card |
Cannot access the SD card. Check the card and make sure it is inserted correctly.
An SD card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the card, or use a different SD card.
You inserted a MultiMedia Card (MMC) into the camcorder. Use a compatible SD card.
If after the message disappears, / appears in red, perform the following: Turn off the camcorder and remove and reinsert the SD card. If / turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the card. |
Fan error |
The cooling fan may not be working properly. Consult a Canon Service Center. |
File name error |
The folder and file numbers have reached their maximum value. Set [ Recording Setup ] -> [File Numbering] to [Reset] and delete all the clips and photos on the SD card or initialize it. |
Initialize only using the camcorder |
Initialize the SD card with this camcorder. |
May not be possible to record movies on this memory card |
You may not be able to record movies on an SD card without a Speed Class rating or rated SD Speed Class 2 or 4. Replace the SD card with one rated SD Speed Class 6 or 10, or UHS Speed Class U1 or U3.
To record 4K clips with a resolution of [3840x2160 (150 Mbps)] and to use slow & fast motion recording, use SD cards rated UHS Speed Class U3. |
Memory card cover is open |
After inserting an SD card, close the SD card compartment cover. |
Memory card is full |
The SD card is full. Delete some recordings to free some space or replace the card. |
Memory card is write-protected |
The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. |
No clips |
There are no clips on the SD card selected. |
No memory card |
Insert a compatible SD card into the camcorder. |
No photos |
There are no photos to play back. |
Operation canceled |
Clips cannot be recorded because the control data is corrupted or an encoder error has occurred. (Control data cannot be recovered with the camcorder.) Turn the camcorder off and the on again. Remove the SD cards and reinsert them, or replace them with new SD cards. If the problem persists, consult a Canon Service Center. |
Process terminated with error |
The SD card compartment cover was opened during the complete initialization of an SD card or an error occurred during the initialization of an SD card. Initialize the card again. If the SD card still causes an error message, try replacing the SD card. |
Recording was stopped due to insufficient write speed of the memory card |
The write speed of the SD card was too slow so recording was stopped. Replace the SD card with one rated SD Speed Class 6 or 10, or UHS Speed Class U1 or U3.
To record 4K clips with a resolution of [3840x2160 (150 Mbps)] and to use slow & fast motion recording, use SD cards rated UHS Speed Class U3.
After repeatedly recording, deleting and editing clips (fragmented memory), it will take longer to write data on the SD card and recording may stop. Save your recordings and initialize the card. |
Some clips could not be deleted |
Clips that were protected/edited with other devices and then transferred to an SD card connected to the computer cannot be deleted with this camcorder. |
Task in progress. Do not disconnect the power source. |
The camcorder is updating the SD card. Wait until the operation ends and do not disconnect the AC adapter or remove the battery pack. |
This photo cannot be displayed |
You may not be able to display photos taken with other devices or image files created or edited on a computer and then transferred to an SD card connected to the computer. |
Too many photos and MP4 movies. Disconnect the USB cable. |
The SD card contains too many MP4 clips and photos. Disconnect the USB cable and use a card reader to transfer the recordings from the SD card. Alternatively, delete MP4 clips and photos until the SD card contains a combined total of 2,500 (Windows) / 1,000 (macOS) or fewer recordings and then connect the USB cable again.
If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. |
Unable to recognize the data |
The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or SECAM). |
Unable to recover data |
Could not recover a corrupted file. Save your recordings and initialize the SD card using the [Complete Initialization] option.
The camcorder may not be able to recover clips when there is not enough space on the SD card. Delete some clips to free some space. |