1. Please download the L36e firmware [CLICKING HERE]. Please download the L24e firmware
[CLICKING HERE].
2. Extract ALL files to an empty USB memory stick.
3. Install the USB memory stick into the scanner.
4. If the scanner recognizes that the USB stick contains the software, it will automatically open the Load Firmware menu from where the software will be installed.
5. To load the firmware software select the Load Firmware menu manually. From the Home Page, select Scanner Settings.
6. Scroll and select Load Firmware.
7. Select the Tick icon and the scanner will start to load the firmware and will indicate progress.
8. DO NOT SWITCH OFF the scanner during the loading process as this can cause permanent damage to the scanner. The UI will display the percentage complete while it loads the software into the scanner. If you get another error use a different USB stick and try loading the file again. The USB stick has been known to cause this situation.
9. You should now be able to use your scanner without receiving the above memory errors.
Note: If you are still having troubles please contact our Canon Support Center at 1-800-423-2366 Monday through Friday 8:00 AM to 8:00 PM EST.