Responding to Error Messages
When an error occurs, display the details of the error by following one of the procedures below. Then, eliminate the cause of the error by referring to the examples shown in this chapter.
- Select [: Error details].
- Select [Error details] on the [Wi-Fi on] screen.
Click the following error numbers to jump to the corresponding section.
Note
- In case of errors, [Err**] is displayed to the right of [: Error details]. It disappears when the camera's power is set to .
11: Connection target not found
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In the case of [Connect to smartphone(tablet)], is Camera Connect running?
- Establish a connection using Camera Connect ().
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In the case of [Connect to EOS Utility], is EOS Utility running?
- Start EOS Utility and try to connect again ().
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Are the camera and the access point set to use the same encryption key for authentication?
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This error occurs if the encryption keys do not match when the authentication method for encryption is [Open system].
Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera ().
12: Connection target not found
21: No address assigned by DHCP server
What to check on the camera
What to check on the DHCP server
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Is the power of the DHCP server on?
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Are there enough addresses for assignment by the DHCP server?
- Increase the number of addresses assigned by the DHCP server.
- Remove devices assigned addresses by the DHCP server from the network to reduce the number of addresses in use.
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Is the DHCP server working correctly?
- Check the DHCP server settings to make sure it is working correctly as a DHCP server.
- If applicable, ask your network administrator to ensure the DHCP server is available.
22: No response from DNS server
What to check on the camera
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On the camera, the DNS address is set to [Manual setting]. Is this the correct setting?
- If no DNS server is used, set the camera's DNS address setting to [Disable] ().
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On the camera, does the DNS server's IP address setting match the server's actual address?
- Configure the IP address on the camera to match the actual DNS server address (, ).
What to check on the DNS server
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Is the power of the DNS server on?
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Are the DNS server settings for IP addresses and the corresponding names correct?
- On the DNS server, make sure IP addresses and the corresponding names are entered correctly.
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Is the DNS server working correctly?
- Check the DNS server settings to make sure the server is working correctly as a DNS server.
- If applicable, ask your network administrator to ensure the DNS server is available.
What to check on the network as a whole
23: Device with same IP address exists on selected network
Note
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Responding to error messages 21–23
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Also check the following points when responding to errors numbered 21–23.
Are the camera and the access point set to use the same password for authentication?
- This error occurs if the passwords do not match when the authentication method for encryption is set to [Open system]. Check upper- and lower-case letters, and make sure the correct password for authentication is set on the camera ().
61: Selected SSID wireless LAN network not found
What to check on the camera
What to check at the access point
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Is the access point turned on?
- Turn on the power of the access point.
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If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?
- Register the MAC address of the camera used to the access point. The MAC address can be checked on the [MAC address] screen ().
64: Cannot connect to wireless LAN terminal
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Are the camera and the access point set to use the same encryption method?
- The camera supports the following encryption methods: WEP, TKIP, and AES ().
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If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?
- Register the MAC address of the camera used to the access point. The MAC address can be checked on the [MAC address] screen ().
65: Wireless LAN connection lost
91: Other error
121: Not enough free space on server
125: Check the network settings
127: An error has occurred
130: The server is currently busy
Please wait a moment and try again
131: Try again
132: Error detected on server
Try again later
133: Cannot log in to Web service
134: Set the correct date and time
135: Web service settings have been changed
136: The QR code shown on the camera was not scanned correctly by the dedicated app. Try camera web link setup again.
137: The QR code shown on the camera has expired. Try camera web link setup again.
138: Communication error with server. Please send again.