Cause
If you see this support code on your computer screen, it means the FINE ink cartridge isn't properly installed, or isn't compatible with your printer.
What to do
To resolve the issue, follow these steps:
-
Open the paper output tray and the printer cover.
![Paper output tray cover in open position](/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MG%20Series/PIXMA%20MG3020/Replacing%20Inks/open_cover.jpg)
- Remove the ink cartridges.
![Color ink cartridge being pulled out](/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MG%20Series/PIXMA%20MG3020/Replacing%20Inks/remove_cartridge.jpg)
-
Check to make sure the ink cartridges are compatible with the printer. If they aren't compatible, you will need new cartridges.
-
Install the ink cartridges again. Push up the cartridge until it clicks into place.
Both the color and black cartridges must be installed to print.
![Image shows ink cartridges snapped back into place](/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MG%20Series/PIXMA%20MG3020/Replacing%20Inks/push_cartridge_up_and_in.jpg)
-
Close the cover.
![Images shows cover being closed](/library/CANON/CITS_TECH_SUPPORT/Printers/PIXMA/PIXMA%20MG%20Series/PIXMA%20MG3020/Replacing%20Inks/close_cover.jpg)
If the problem persists, contact Canon Service and Repair.