LCD error messages (MX300)
Article ID: ART105340 | | | Date published: 05/11/2015 | | | Date last updated: 07/31/2019 |
Description
Solution
An Error Message Is Displayed on the LCD |
Click here for Fax user '#' error codes
Message
Action
CHECK INK
U051/U052/U053/U059
The FINE Cartridge may not be installed properly or the Cartridge may not be compatible with this machine.
Open the Scanning Unit (Printer Cover) and install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon AccountCHECK INK
U075/U076
Make sure that each FINE Cartridge is installed in the correct position.
CHECK INK
U140
The FINE Cartridge may not be compatible with this machine. Install the appropriate FINE Cartridge.
CHECK INK
U150
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged. Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon AccountCHECK INK
U162
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
CHECK INK
U163
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press the Stop/Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
REQ. SERVICE SOON
The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible.
Service will soon be required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
(You will need to replace a particular part of the machine.)INCOMPATIBLE CAMERA
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.
If the error is still not resolved, check if you can print another photograph.
UNSUPPORTED USB HUB
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
CHECK PRINTER
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon AccountSCANNER ERROR
Make sure that the protective material is removed from the FINE Cartridge Holder, then turn the machine off and back on again. If the problem is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon AccountLOAD PAPER
Reload the paper correctly and press the OK button.
Note
- Pressing the Stop/Reset button also enables you to resolve the error, when sending faxes before printing out received data. After you press the Stop/Reset button to resolve the error, ensure to press the FAX button in order to print out data remained in memory.
PAPER JAMMED
If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
CANNOT SCAN FROM ADF
The document is loaded in the ADF when applying FIT-TO-PAGE in ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL COPY.
Load the document on the Platen Glass when copying with FIT-TO-PAGE in ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL COPY.
CHANGE PAPER TO
The paper size setting is set to a size other than A4, Letter or Legal.
Set the paper size setting to A4, Letter or Legal and load paper of the same size.
COVER IS OPEN
You opened the Scanning Unit (Printer Cover) during an operation.
Return the Scanning Unit (Printer Cover) to its original position.
DEVICE IN USE
CANNOT TURN OFF
You are unable to turn off the machine with the ON/OFF button because the machine is performing an operation.
The machine is performing an operation. Wait until the operation has finished, then turn off the machine.
MEMORY IS FULL
- The machine's memory is full because you tried to copy too many pages at once or a very detailed document.
Divide the document and copy each part separately.
- The machine's memory is full because it has received too many documents, or a very long or detailed document.
Contact the sender and have him/her divide and resend them.* Error Code 5xxx through 9xxx (where "x" represents an alphanumeric character )
* (Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF LED))
Turn off the machine, and unplug the power cord of the machine from the power supply. After five minutes or more, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
Fax Related Messages
Message
Action
BUSY/NO SIGNAL
- The telephone number you dialed is busy.
Try dialing again after waiting for a moment.
- The fax number dialed was incorrect.
Check the fax number and dial again.
- The recipient's fax machine is not working.
Contact the recipient and have them check their fax machine.
- The recipient is not using a G3 machine.
Contact the recipient and ask them to send or receive the document using a G3 machine.
- The touch tone/rotary pulse setting on your machine is incorrect.
Set the machine to the setting that matches your telephone line.
- The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts).
Contact the recipient and have them check their fax machine. For an overseas call, add pauses to the registered number.
HANG UP PHONE
The handset is not placed in the handset cradle correctly. Replace the handset correctly.
NO ANSWER
The recipient's fax machine does not answer.
Check the number. Try dialing again after waiting for a moment.
NO TONE DETECTED
The telephone line cable with a modular plug is not plugged in properly, or DIAL TONE DETECT is set to ON. Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set DIAL TONE DETECT to OFF.
NO RX PAPER
The other party's fax machine is out of paper or its memory is full.
Contact the other party and have them load paper in their fax machine or free up space in their fax machine's memory.
NO TEL NUMBER
The coded speed dialing code you entered has not been registered.
RECEIVED IN MEMORY
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory.
When the problem is resolved as described, the fax stored in memory is printed automatically.
- Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
- Paper size/type setting is incorrect: correct the paper size/type setting.
- Paper has run out while receiving a fax: load the paper and press the OK button.
- Output Tray is closed: open it.
- OFF is selected for AUTO PRINT RX: select ON.
- You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.
TRY AGAIN IN B&W
The recipient's fax machine is not color-compatible. Press the Black button to resend the faxes. Alternatively, you can set COLOR TX to IF INCOMPAT., B&W.
TX/RX CANCELLED
You pressed the Stop/Reset button to cancel the transmission.
If required, try sending or receiving again.
TX/RX NO.nnnn
When the machine sends or receives a fax, it assigns a unique identification number (nnnn).
Write the number down if you will need it later.
Fax Errors
User Error Codes
Error code | TX (sending) / RX (receiving) | Meaning |
#001 | TX | Document jam |
#003 | TX / RX | Document is too long, or page time-out |
#005 | TX / RX | Initial identification time-out |
#009 | RX | Recording paper jam, or no recording paper |
#012 | TX | No recording paper at the receiving machine |
#017 | TX | Redial time-out, but no Dial Tone detected |
#018 | TX | Auto dialing transmission error, or redial time-out |
#022 | TX | Call failed (no dial registration) |
#037 | RX | Memory overflow at reception of an image |
#085 | TX | No color fax function supported in the receiving machine |
#099 | TX / RX | Transmission terminated mid-way by pressing the Stop/Reset button |
#995 | TX / RX | During TX (sending): Memory transmission reservation cancelled During RX (receiving): Image data received in the memory cleared |