The definition of the terms Error Code and Support Code are similar, and are therefore interchangeable. Both refer to errors communicated on your printer and/or computer.
Unfortunately, there is no solution to a 5040 error. Your printer will require service or replacement.
However, the steps below may provide a temporary solution:
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Turn the printer OFF and unplug the power cord.
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Wait five seconds, then plug the printer back in.
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Turn the printer back ON.
![Image: Printer On/Off button displayed.](https://support.usa.canon.com/library/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0120260.png)
If your product issue isn't resolved after following the steps above, the printer will require service or replacement.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.