Clearing Document Jams
When <CHECK DOCUMENT>, <FEEDER PAPER JAM/CHECK THE FEEDER>, or <DOCUMENT TOO LONG> appears on the display, remove a jammed document from the ADF.
Check the following if you experience repeated paper jams:
Fan and tap the paper stack on a flat surface before loading it in the machine.
Check that the paper you are using meets the requirements for use.
Make sure you have removed any scraps of paper from the inside of the machine.
Note-
- If you tear the paper, remove any torn pieces to avoid further jams.
- If your hands or clothes get dirty from touching the toner, wash them immediately in cold water. Do not use hot water. If you do, the toner may be set permanently.
- Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.
1. Open the ADF cover.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T001_00.gif)
2. Lift the release lever (A) until it clicks into place.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T004_00.gif)
- When you lift the release lever (A), the inner cover opens.
3. Hold sides of any jammed documents and gently pull them out straight upward.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T002_00.gif)
- Do not force a jammed document out of the machine. If the jammed document cannot be removed easily, go to the next step.
4. Open the inner cover.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T003_00.gif)
5. Remove the jammed document.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T005_00.gif)
6. Remove Jammed paper while lifting the document feeder tray, holding it by its grip (A).
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T005_10.gif)
- Do not force a jammed paper out of the machine as it may tear.
7. Return the document feeder tray to the original position.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T005_20.gif)
8. Close the inner cover.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T006_00.gif)
9. Close the ADF cover.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T007_00.gif)
10. Open the ADF and then hold sides of any jammed document and gently pull them out.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T008_00.gif)
11. Close the ADF.
![](/library/attachments/ServiceWareImages/LDImages/SOHO/ICMF 5800/ADFJam/trb_T009_00.gif)