Error Messages About Wireless LAN Connection (MF8080/MF8380)

Article ID: ART114083 | Date published: 05/11/2015 | Date last updated: 08/17/2015
 

Description

Error Messages About Wireless LAN Connection

Solution

Error Messages About Wireless LAN Connection

ERROR LCD: Could not connect. Check PSK settings.

<Problem>

The network key (PSK) for the Wireless LAN Router/Access Point is not setup in the machine correctly.

<Action 1>

Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.

- "Setting by Manually Selecting an Access Point" in the e-Manual

- "Setting by Manually Entering SSID" in the e-Manual

* For information on how to check the network key (PSK), refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

<Action 2>

If the network key (PSK) is correct, check the network connection.

  • "Checking Network Connection (Wireless LAN)" in the e-Manual

ERROR LCD: Could not connect. Check security settings.

<Problem>

Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.

<Action>

Check the security settings of the Wireless LAN Router/Access Point, and repeat the setup again.

- "Setting by Manually Entering SSID" in the e-Manual

ERROR LCD: Could not connect. More than one access point was detected.

<Problem>

Other wireless LAN routers or access points within connection range were detected.

Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.

<Action>

Wait for a while and try again.

- "Setting the Machine Using WPS (Push Button Mode)" in the e-Manual

ERROR LCD: Open authentication failed. Check WEP settings.

<Problem 1>

Connection failed because the machine uses "open system" authentication while the Wireless LAN Router/Access Point used is set to "Shared Key" authentication.

<Action>

Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.

- "Setting by Manually Entering SSID" in the e-Manual

* For information on how to change authentication method, refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

<Problem 2>

The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the Wireless LAN Router/Access Point you are using.

<Action>

Change the MAC address for the machine and the computer you are using to the allowed settings.

* For information on how to set MAC address filtering, refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

ERROR LCD: Set encryption to Auto.

<Problem>

Connection failed because the machine uses "AES-CCMP" authentication while the Wireless LAN Router/Access Point used is set to "TKIP" authentication.

<Action>

  • Change so that the WPA/APA2-PSK encryption on the Wireless LAN Router/Access Point will become "AES-CCMP", and repeat setup again.

- "Setting by Manually Selecting an Access Point" in the e-Manual

- "Setting by Manually Entering SSID" in the e-Manual

* For information on how to change encryption method, refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

  • If you do not change the wireless LAN routers or access points setup, change WPA/WPA2-PSK encryption method for the machine to <Auto> (TKIP or AES-CCMP) and reconfigure them.

- "Setting by Manually Entering SSID" in the e-Manual

ERROR LCD: Shared Key auth. failed. Check WEP settings.

<Problem 1>

The network key (WEP key) for the Wireless LAN Router/Access Point is not setup in the machine correctly.

<Action>

Check the wireless LAN or access point you are using, enter the correct network key (WEP key) and repeat the setup again.

- "Setting by Manually Entering SSID" in the e-Manual

* For information on how to check the network key (WEP key), refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

<Problem 2>

Connection failed because the machine uses "Shared Key" authentication while the Wireless LAN Router/Access Point used is set to "Open System" authentication.

<Action>

  • Change so that the WPE encryption on the Wireless LAN Router/Access Point will become "Shared Key", and repeat setup again.

- "Setting by Manually Selecting an Access Point" in the e-Manual

- "Setting by Manually Entering SSID" in the e-Manual

* For information on how to change authentication method, refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

  • If you do not change the wireless LAN routers or access points setup, change the WEP authentication method of the machine to <Open System> and reconfigure them.

- "Setting by Manually Entering SSID" in the e-Manual

ERROR LCD: Wireless connection failed.

<Problem>

An error occurred with the machine during setup, resulting in communication failure.

<Action 1>

Turn OFF the machine and turn it back ON, and then repeat the setup again.

<Action 2>

  • Check network connection.
  • If the access point cannot be determined even after checking the network connection, check the security settings on the Wireless LAN Router/Access Point.

- "When security settings on the wireless LAN router/access point are changed" in ""

ERROR LCD: WPS connection failed.

<Problem>

An error occurred while performing setup using the WPS function, resulting in failure to connect.

<Action>

  • Check that the Wireless LAN Router/Access Point that you are using supports WPS function. If it does, check the network connection.

- "Setting the Machine Using WPS (Push Button Mode)" in the e-Manual

* For information on how to check or setup the WPS function, refer to the Operation Manual of the Wireless LAN Router/Access Point, or contact the manufacturer.

  • If your wireless LAN router or access point is not WPS capable, manually select a specific wireless LAN router or access point for your network identification.

- "Setting by Manually Selecting an Access Point" in the e-Manual

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