Error Messages displayed on the MG4220 LCD
Article ID: ART137504 | | | Date published: 05/13/2015 | | | Date last updated: 04/28/2020 |
Description
Learn about the error messages that you may see on the screen of the PIXMA MG4220.
Solution
If an error message is displayed on the LCD, take the corresponding action described below.
Note
-
"Support Code" on the table below means the error number. It appears on the LCD and the computer screen with a message when an error occurs.
Support Code |
Message |
Action |
---|---|---|
1401 |
Print head is not installed. Install the print head. |
|
1403 |
The type of print head is incorrect. Install the correct print head. |
|
1485 |
Appropriate ink cartridge is not installed. Install the appropriate ink cartridge. |
Appropriate ink cartridge is not installed. Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button. |
1687 |
The following ink cartridge cannot be recognized. |
The FINE cartridge is not installed properly. Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover. If the error is not resolved, remove the FINE cartridges, then install them again. |
1487 1486 |
Some ink cartridges are not installed in place. |
Make sure that each FINE cartridge is installed in the correct position. |
1684 |
The following ink cartridge cannot be recognized. |
The ink cartridge cannot be recognized. Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button. |
1682 |
The following ink cartridge cannot be recognized. |
The FINE cartridge cannot be recognized. Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center. |
1686 |
The ink may have run out. Replacing the ink cartridge is recommended. |
The ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. Note
|
1688 |
The ink has run out. Replace the ink cartridge. |
The ink has run out. Replace the ink cartridge and close the paper output cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition. Note
|
1003 |
No paper. Check the following and press when finished. - Load paper. - Insert the paper completely to the end. Align the paper guides with the paper. |
Reload the paper and press the OK button on the printer. When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray. |
1202 |
Paper output cover is open. Close the paper output cover. |
The paper output cover is open. Close the paper output cover. |
1250 |
Paper output tray is closed. Open the paper output tray. |
Open the Front Tray to resume printing. |
1300 |
Paper is jammed in the paper output slot. Remove the paper.
See the manual for details. |
The paper may be jammed in the paper output slot. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine. |
1303 |
Paper is jammed in the rear side. Remove the paper.
See the manual for details. |
The paper may be jammed in the rear side. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine. |
1304 |
Paper is jammed in the duplex transport unit. Remove the paper.
See the manual for details. |
The paper may be jammed in the transport unit. Remove the jammed paper, reload paper properly in the machine, then press the OK button on the machine. |
1310 |
This paper is not compatible with two-sided printing. Remove the paper and select . |
The size of paper may not be compatible with automatic duplex printing. The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed. |
- |
Data of supported types are not saved. |
|
- |
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large. |
|
- |
The specified PDF file contains unprintable data. Some portions may not be printed. |
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. |
1702 1704 1712 1714 |
The ink absorber is almost full. Select to continue printing. Contact the service center. |
The ink absorber is almost full. Press the machine's OK button to continue printing. Contact the service center. |
5B02 5B04 5B12 5B14 |
Printer error has occurred. Contact the service center. |
The machine error has occurred. Contact the service center. |
2700 |
Timeout error has occurred. |
Some errors occurred while copying and a certain time passed. Press the OK button to dismiss the error, and try to copy again. |
- |
Failed to scan head alignment sheet. Check orientation/position and check that platen/sheet is clean. <See manual> |
Scanning the print head alignment sheet has failed. Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. |
B200 |
An error has occurred. The printer needs repair. Follow the steps below.
|
You may be able to recover from this error by replacing the ink cartridges. |
5100 |
Printer error has occurred. Follow the steps below.
If problem persists, see the manual and contact the service center. |
Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again. Important
|
5011 5012 5200 5400 6000 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 |
Printer error has occurred. Follow the steps below.
If problem persists, see the manual and contact the service center. |
Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. |
1890 |
Remove the protective material or tape if it is attached to the holder. |
The protective material for the FINE Cartridge or the tape remains attached. Check the inside of the machine. If the protective material or the tape remains attached, remove it. |
- |
The card is currently writable from PC. Set to [Not writable from PC]. |
The card slot is set to Writable from USB PC or Writable from LAN PC. You cannot print from the memory card or save the scanned data to the memory card when the card slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute under Device user settings. |
- |
Power was not turned off correctly the last time. Press the button when turning power off. |
The power cord may have been unplugged last while the machine was still on. Press the OK button to dismiss the error. |
4100 |
Cannot print the data. |
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again. |
- |
Cannot connect to the server. Please wait a while and try again. |
You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted. Press the OK button to dismiss the error, then try again after a while. |