Make sure the device is enabled in Device Manager
Article ID: ART131257 |
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Date published: 05/12/2015 |
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Date last updated: 08/17/2015 |
Description
Make sure the device is enabled in Device Manager
Solution
Verify the Scanner is Enabled in Device Manager (Windows XP/2000)
- Click the System icon in the Control Panel dialog box.
![](/library/attachments/ServiceWareImages/LDImages/dev_mgr_xp_1.jpg)
- In the System Properties dialog box, click the Hardware tab, and select 'Device Manager'.
![](/library/attachments/ServiceWareImages/LDImages/dev_mgr_xp_2.jpg)
- Under Imaging devices, if the device has a red X over the icon to the left of the device name, then the device is possibly disabled
![](/library/attachments/ServiceWareImages/LDImages/images/Scanner/ScanGear/5600F/Enable1.jpg)
- Double-click the device name. The following screen will appear.
![](/library/attachments/ServiceWareImages/LDImages/images/Scanner/ScanGear/5600F/Enable2.jpg)
- Click the drop-down under Device usage and select "Use this device (enable)".
- Click OK.
- Close Device Manager.
- You should now be ready to scan.