Resolve Error When Alarm Lamp Flashes Orange - PIXMA iP4500
Article ID: ART143075 | | | Date published: 05/13/2015 | | | Date last updated: 03/24/2020 |
Description
Solution
When an error occurs you will see flashing lights on your printer panel. Based on the error, a support code (error number) and a message may also display on your computer screen.
The light(s) on your printer panel may flash in two ways.
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Repeatedly orange: If so, count the number of flashes and refer to Table 1 below.
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Alternately between green and orange: If so, count the number of flashes and refer to the Table 2 below.
Table 1: Light flashes repeatedly orange
Cause | Cause | Action |
Two (2) |
Printer is out of paper. Paper doesn't feed. |
|
Three (3) |
Paper output tray is closed. Paper jam. |
|
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Ink tank isn't installed properly. Ink may have run out. |
|
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Print head isn't installed. Print head is defective. |
|
Six (6) |
Inner cover is open. |
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Seven (7) |
Ink tank isn't installed in the correct position. |
Confirm that the ink tanks are installed in the appropriate positions. |
|
Ink absorber is almost full. |
Canon recommends that you call for service as soon as this error occurs. Once the ink absorber becomes completely full, printing cannot be performed until the ink absorber is replaced. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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No response from connected digital camera or video camcorder. Connected digital camera or video camcorder isn't compatible with this printer. |
|
Ten (10) |
Cannot perform duplex printing. |
|
|
Automatic print head alignment failed. |
After carrying out the above measures, if the problem continues after aligning the print head again, tap the RESUME/CANCEL to dismiss the error, and then perform manual print head alignment. |
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Ink level cannot be detected. |
The remaining ink level function is stored in the printer's memory from now on. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks. If the function for detecting the ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh®). |
Fourteen (14) |
Ink tank cannot be recognized. |
|
|
Ink tank cannot be recognized. |
|
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Ink has run out. |
The remaining ink level function is stored in the printer's memory from now on. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks. If the function for detecting the ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). |
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An unsupported USB hub is connected. Remove the hub. |
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Table 2: Light flashes alternately between green and orange
Cause | Action |
---|---|
Power light flashes green and Alarm light flashes orange alternately |
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