When an error occurs, display the details of the error by following one of the procedures below. Then, eliminate the cause of the error by referring to the examples shown in this chapter.
- On the [View info] screen, press .
- Select [Error details] on the [Wi-Fi on].
Click the following error numbers to jump to the corresponding section.
Note
- When an error occurs, [Err**] is displayed in the upper right of the [Wi-Fi/Bluetooth connection] screen. It disappears when the camera’s power is set to .
11: Connection target not found
-
In the case of [], is Camera Connect running?
- Establish a connection using Camera Connect ().
-
In the case of [], is EOS Utility running?
- Start EOS Utility and try to connect again ().
-
Are the camera and the access point set to use the same encryption key for authentication?
-
This error occurs if the encryption keys do not match when the authentication method for encryption is [Open system].
Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera ().
12: Connection target not found
21: No address assigned by DHCP server
What to check on the camera
What to check on the DHCP server
-
Is the power of the DHCP server on?
-
Are there enough addresses for assignment by the DHCP server?
- Increase the number of addresses assigned by the DHCP server.
- Remove devices assigned addresses by the DHCP server from the network to reduce the number of addresses in use.
-
Is the DHCP server working correctly?
- Check the DHCP server settings to make sure it is working correctly as a DHCP server.
- If applicable, ask your network administrator to ensure the DHCP server is available.
22: No response from DNS server
What to check on the camera
-
On the camera, the DNS address is set to [Manual setting]. Is this the correct setting?
- If no DNS server is used, set the camera’s DNS address setting to [Disable] ().
-
On the camera, does the DNS server’s IP address setting match the server’s actual address?
- Configure the IP address on the camera to match the actual DNS server address (, ).
What to check on the DNS server
-
Is the power of the DNS server on?
-
Are the DNS server settings for IP addresses and the corresponding names correct?
- On the DNS server, make sure IP addresses and the corresponding names are entered correctly.
-
Is the DNS server working correctly?
- Check the DNS server settings to make sure it is working correctly as a DNS server.
- If applicable, ask your network administrator to ensure the DNS server is available.
What to check on the network as a whole
23: Device with same IP address exists on selected network
Note
-
Responding to error messages 21–23
-
Also check the following points when responding to errors numbered 21–23.
Are the camera and the access point set to use the same password for authentication?
- This error occurs if the passwords do not match when the authentication method for encryption is set to [Open system]. Check upper- and lower-case letters, and make sure the correct password for authentication is set on the camera ().
41: Cannot connect to FTP server
What to check on the camera
-
The camera’s proxy server setting is [Enable]. Is this the correct setting?
- If no proxy server is used, set the camera’s proxy server setting to [Disable] ().
-
Do the camera’s [Address setting] and [Port No.] settings match those of the proxy server?
- Configure the camera’s proxy server address and port number to match those of the proxy server ().
-
Are the camera’s proxy server settings correctly set on the DNS server?
- Make sure the proxy server’s [Address] is correctly set on the DNS server.
-
On the camera, does the FTP server’s IP address setting match the server’s actual address?
- Configure the IP address on the camera to match the actual FTP server address ().
-
Are the camera and the access point set to use the same encryption key for authentication?
-
This error occurs if the encryption keys do not match when the authentication method for encryption is [Open system].
Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera ().
-
On the camera, does the [Port number setting] for the FTP server match the actual port number of the FTP server?
- Configure the same port number (usually 21 for FTP/FTPS or 22 for SFTP) on the camera and FTP server. Configure the port number on the camera to match the actual FTP server port number ().
-
Are the camera’s FTP server settings correctly set on the DNS server?
- Make sure the FTP server’s [Server name] is correctly set on the DNS server. Make sure the [Server name] for the FTP server is correctly set on the camera ().
What to check on the FTP server
-
Is the FTP server working correctly?
- Configure the computer correctly to function as an FTP server.
- If applicable, ask your network administrator for the FTP server address and port number, then set them on the camera.
-
Is the FTP server on?
- Turn on the FTP server. The server may have been turned off because of an energy-saving mode.
-
On the camera, does the FTP server’s IP address setting (in [Address]) match the server’s actual address?
- Configure the IP address on the camera to match the actual FTP server address ().
-
Is a firewall or other security software enabled?
- Some security software uses a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server.
- You may be able to access the FTP server by setting [Passive mode] to [Enable] on the camera ().
-
Are you connecting to the FTP server via a broadband router?
- Some broadband routers use a firewall to restrict access to the FTP server. Change the firewall settings to allow access to the FTP server.
- You may be able to access the FTP server by setting [Passive mode] to [Enable] on the camera ().
What to check on the proxy server
What to check on the network as a whole
43: Cannot connect to FTP server. Error code received from server.
What to check on the proxy server
What to check on the network as a whole
What to check on the FTP server
44: Cannot disconnect FTP server. Error code received from server.
45: Cannot login to FTP server. Error code received from server.
What to check on the camera
-
On the camera, is the [Login name] set correctly?
- Check the login name for accessing the FTP server. Check upper- and lower-case letters, and make sure the correct login name is set on the camera ().
-
On the camera, is the [Login password] set correctly?
- Check upper- and lower-case letters, and make sure the correct login password is set on the camera ().
What to check on the FTP server
-
Do the user rights for the FTP server allow reading, writing, and log access?
- Configure the FTP server's user rights to allow reading, writing, and log access.
-
Is the folder specified as the transfer destination on the FTP server named with ASCII characters?
- Use ASCII characters for the folder name.
46: For the data session, error code received from FTP server
What to check on the FTP server
-
The connection was terminated by the FTP server.
-
Do the user rights for the FTP server allow reading, writing, and log access?
- Configure the FTP server's user rights to allow reading, writing, and log access.
-
Do user rights allow access to the target folder on the FTP server?
- Configure the user rights for access to the target folder on the FTP server to allow saving images from the camera.
-
Is the FTP server on?
- Turn on the FTP server. The server may have been turned off because of an energy-saving mode.
-
Is the hard disk of the FTP server full?
- Increase available space on the hard disk.
47: Image file transfer completion not confirmed by FTP server
48: Security of the connection to the target server cannot be verified. If you trust this server and connect, set [Trust target server] to [Enable].
61: Selected SSID wireless LAN network not found
What to check on the camera
What to check at the access point
-
Is the access point turned on?
- Turn on the power of the access point.
-
If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?
- Register the MAC address of the camera used to the access point ().
63: Wireless LAN authentication failed
-
Are the camera and the access point set to use the same encryption key for authentication?
- Check upper- and lower-case letters, and make sure the correct encryption key for authentication is set on the camera ().
-
Are the camera and the access point set to use the same password for authentication?
- Check upper- and lower-case letters, and make sure the correct password for authentication is set on the camera.
-
If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?
- Register the MAC address of the camera at the access point. The MAC address can be checked on the [MAC address] screen ().
64: Cannot connect to wireless LAN terminal
-
Are the camera and the access point set to use the same encryption method?
- The camera supports the following encryption methods: WEP, TKIP, and AES ().
-
If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?
- Register the MAC address of the camera used to the access point. The MAC address can be checked on the [MAC address] screen ().
65: Wireless LAN connection lost
66: Incorrect wireless LAN password
67: Incorrect wireless LAN encryption method
-
Are the camera and the access point set to use the same encryption method?
- The camera supports the following encryption methods: WEP, TKIP, and AES ().
-
If filtering by MAC address is active, is the MAC address of the camera in use registered at the access point?
- Register the MAC address of the camera used to the access point. The MAC address can be checked on the [MAC address] screen ().
68: Cannot connect to wireless LAN terminal. Retry from the beginning.
69: Multiple wireless LAN terminals have been found. Cannot connect. Retry from the beginning.
91: Other error
121: Not enough free space on server
125: Check the network settings
126: Could not connect to server
127: An error has occurred
151: Transmission canceled
152: Card's write protect switch is set to lock