If you experience a 6901 or 6910 error with your printer, disabling IPv6 may help resolve this issue. Follow the steps below to disable IPv6.
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Press the Setup button on the printer's operation panel.
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Press the right arrow until Device settings appears, then press OK.
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Press the right arrow until LAN settings appears, then press OK.
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Wi-Fi is the first option that will appear. Press OK.
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Press the right arrow until Manual setup appears, then press OK.
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Press the right arrow until TCP/IP settings appears, then press OK.
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Press the right arrow until IPv6 appears, then press OK.
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You will see LAN communication may be disabled. Press [OK] to continue appear on the screen. Press the OK button.
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Enable/disable IPv6 will be the first option to appear. Press OK.
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Press the right arrow until Disable appears, then press OK.
IPv6 will be disabled. If you wish to re-enable IPv6, press the left arrow until Enable appears, then press OK.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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