LCD messages (MP390)
| Article ID: ART122637 | | | Date published: 05/12/2015 | | | Date last updated: 10/05/2018 |
Description
LCD error messages MultiPASS MP390
Solution
LCD Messages
Below is a list of messages that are displayed on the LCD when a problem occurs. Check the cause of the error and take corrective actions according to the list.
|
Message
|
Cause
|
Action
|
| AUTO REDIAL | The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. | Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, press [Stop/Reset], then follow the instructions on the LCD. You can also delete the document from memory. |
| BLACK INK CHANGED? |
The machine is asking whether you replaced the black ink tank. | If you replaced the black ink tank, press [<]. If you did not, press [>]. |
| BLACK INK LOW | The ink level in the black ink tank is low. | Make sure you have a new black ink tank ready to replace the used one when ink runs out. If the machine stops printing when copying or photo printing, you can continue printing by pressing [Set]. However, note that ink may run out. If print quality deteriorates or the printout is blank, replace the ink tank. |
| BUSY/NO SIGNAL | The telephone number you dialed is busy. | Try sending the document at a later time. |
| The fax number dialed was incorrect. | Check the fax number and dial again. | |
| The recipient's fax machine is not working. | Contact the recipient and have them check their fax machine. | |
| The recipient is not using a G3 machine. | Contact the recipient and ask them to send or receive the document using a G3 machine. | |
| The touch tone/rotary pulse setting on your machine is incorrect. | Set your machine to the setting that matches your telephone line. | |
| The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts). | Contact the recipient and have them check their fax machine. For an overseas call, add pauses to the registered number. | |
| CANNOT USE THIS CARD TURN OFF AND ON |
You have inserted a damaged or incompatible memory card into the card slot. | Remove the memory card from the card slot, then turn the power OFF and ON again. |
| CARD READER BUSY |
You tried to start photo printing when the card slot was in use by the computer. | Wait until the card slot is no longer being used by the computer. |
| CARTRIDGE JAMMED |
The print head holder cannot move. This is normally due to a paper jam. | Clear the paper jam or whatever is obstructing the print head holder and then press [Set]. Do not attempt to move the print head holder manually. |
| CHANGE PAPERSIZE:FAX |
The paper size setting is set to a size other than letter or A4. | Set the paper size setting to letter or A4 and load paper of the same size. The received fax will then be printed automatically. |
| CHECK PAPER SIZE PRESS SET KEY |
The size of the paper in the multi-purpose tray and that specified in the paper size setting are different. | Load the correct paper size or change the paper size setting. Then press [Set]. |
| CHECK PRINTER | For some reason, the machine cannot operate. | Turn OFF the machine, then ON. |
| CLEAR PAPER JAM PRESS SET KEY |
There is a paper jam. | Clear the paper jam and reload paper in the multi-purpose tray. Press [Set]. |
| COLOR INK CHANGED? |
The machine is asking whether you replaced the color ink tank. | If you replaced the color ink tank, press [<]. If you did not, press [>]. |
| COLOR INK LOW | The ink level in the color ink tank is low. | Make sure you have a new color ink tank ready to replace the used one when ink runs out. If the machine stops printing when copying or photo printing, you can continue printing by pressing [Set]. However, note that ink may run out. If print quality deteriorates or the printout is blank, replace the ink tank. |
| COVER OPEN | You opened the scan unit during an operation. | Return the scan unit to its original position. |
| DATA IN MEMORY CANNOT TURN OFF |
You are unable to turn OFF the machine with [ON/OFF] when documents are saved in memory. | The machine is performing an operation. Wait until the operation has finished, then turn OFF the machine. |
| ECM RX | The machine is receiving a fax using Error Correction Mode (ECM). | ECM receptions may take longer than normal receptions. Set <ECM RX> to <OFF> if you need to receive quickly, or if you know your local lines are in good condition. |
| ECM TX | The machine is sending a fax using Error Correction Mode (ECM). | ECM transmissions may take longer than normal transmissions. Set <ECM TX> to <OFF> if you need to transmit quickly, or if you know your local lines are in good condition. |
| HANG UP PHONE | The handset is not placed in the handset cradle correctly. | Replace the handset correctly. |
| INK TANK CHANGED? |
You returned the scan unit to its original position after replacing an ink tank or clearing a paper jam. | If you replaced an ink tank, press [<]. If you did not, press [>]. |
| INSERT PHOTO CARD |
There is no memory card in the card slot. | If you want to photo print from a memory card, insert one (in a CompactFlash card adapter as necessary) into the card slot. |
| INVALID KEY/ SETTING |
An invalid key was pressed or an invalid setting was selected. | Check the key you want to press or the setting you want to enter. |
| LOAD PAPER (PLEASE LOAD PAPER AND PRESS SET or START KEY) |
The multi-purpose tray is empty. | Load paper in the multi-purpose tray. Make sure the stack is below the paper limit mark. Press [Set], or press [Black] or [Color]. |
| MACHINE IN USE CANNOT TURN OFF |
You are unable to turn OFF the machine with [ON/OFF] because the machine is performing an operation. | The machine is performing an operation. Wait until the operation has finished, then turn OFF the machine. |
| MEMORY FULL | The machine's memory is full because you tried to copy too many pages at once or a very detailed document. | Divide the document and copy each part separately. |
| The image data is too large to print from your machine. | Print the image data from your computer. | |
| The machine's memory is full because it has received too many documents, or a very long or detailed document. | Contact the sender and have him/her divide and resend them. | |
| In photo print mode, you tried to print photographs when the machine's memory was full of received faxes yet to be deleted, or documents waiting to be redialed. | Print any documents stored in memory. Then start again. | |
| NO ANSWER | The recipient's fax machine does not answer. | Check the number. Try dialing again after waiting for a moment. |
| NO DATA | The fax/telephone number is not registered in the directory. | Register the fax/telephone number in the directory. |
| NO FILES ON CARD | There are no available files on the memory card. | Make sure you have recorded images in the appropriate format on the memory card. |
| PRESS BLACKSTART KEY |
[Color] is pressed. | Press [Black]. |
| PRESS COLORSTART KEY |
[Black] is pressed. | Press [Color]. |
| PROBLEM READING CARD REINSERT MEMORY CARD |
The data on the memory card may be inaccessible. | Check the data on the memory card in your digital camera. |
| PROBLEM READING CARD TURN OFF AND ON |
There is a problem with the card slot. | Try switching to another mode or turning the machine OFF and ON. |
| PUT IN CARTRIDGE |
There is no print head installed in the machine. | Install the print head. |
| RECEIVED IN MEMORY |
The machine received the fax in memory because paper or ink has run out, or a paper jam occurred. | Load paper in the multi-purpose tray. Replace an ink tank. Clear the paper jam. |
| TRY AGAIN IN B&W |
The recipient's fax machine is not color-compatible. | Press [Black] to resend the faxes. |
| TX/RX CANCELLED |
You pressed [Stop/Reset] to cancel the transmission. | If required, try sending or receiving again. |
| TX/RX NO. nnnn |
When the machine sends or receives a fax, it assigns a unique identification number (nnnn). | Write the number down if you will need it later. |
| WASTE INK NEAR FULL |
The waste ink tank (which holds the ink used for print head cleaning) is nearly full. | The waste ink tank will soon need to be replaced |
| WRONG CARTRIDGE | The print head is not installed correctly. | Install the print head. If the message remains on the LCD, the print head may be defective. |
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