LCD Error Messages - MX410
Article ID: ART114257 | | | Date published: 05/11/2015 | | | Date last updated: 04/28/2020 |
Description
Solution
If an error message is displayed on the LCD, take the corresponding action described in the chart below.
In addition, the following button pushes are valid when an operator call error occurs:
- ON button: To turn the printer off and on again.
- OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.
- Stop button: To cancel the job at error occurrence, and to clear the error.
Message |
Action |
---|---|
Check ink U051/U052/U053/U059 |
The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this printer. Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. After that, push the Ink Cartridge Locking Cover until it clicks into place, then close the Scanning Unit (Cover). If the error is not resolved, the FINE Cartridge may be damaged. |
Check ink U075/U076 |
Make sure that each FINE Cartridge is installed in the correct position. |
Check ink |
Appropriate FINE Cartridge is not installed. Install correct cartridge(s) properly |
Check ink |
The FINE Cartridge may not be installed properly. Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. |
Check ink |
The ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. Note
|
Check ink |
The ink has run out. Replace the ink cartridge and close the Scanning Unit (Cover). If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition. Note
|
Contact the service center |
The ink absorber is almost full. Press the printer's OK button to continue printing. |
Printer error has occurred |
A printer error has occurred. |
Timeout error Press [OK] |
Some errors occurred while copying and a certain time passed. Press the OK button to dismiss the error, and try to copy again. |
Incompatible device |
|
Failed to scan the head alignment sheet Press [OK] |
Scanning the print head alignment sheet has failed. Press the OK button to dismiss the error, then take the actions described below.
|
Unsupported USB hub |
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer. |
Printer error has occurred. |
You may be able to recover from this error by changing the ink cartridges. |
Printer error has occurred Note
For Example: 6500, 6A80, 5C00, 5700, 5400, 5B00, 6800, 5110, 9000, C000, 6C10 |
"****" is displayed in the alphanumeric character and depends on the error occurred.
Important
|
Load paper Load paper and press [OK] |
Reload the paper correctly and press the OK button. Note
|
Document in ADF. |
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error. |
Failed to scan document Press [OK] |
No document in the ADF.
Press the OK button to resolve the error, then operate again after loading documents. |
Close the feeder cover [OK] ->Eject the document |
Documents remain in the ADF. Press the OK button to eject documents and press the Stop button to stop ejecting. |
Document too long. |
The document is too long or is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the printer's requirements before redoing the operation. |
Check page size Press [OK] |
Paper other than A4, Letter, or Legal-sized paper or 8.5 x 14 inches paper is loaded. |
Open the paper output tray |
Open the Paper Output Tray, then press the OK button. |
Cover is open |
You opened the Scanning Unit (Cover) during an operation.
Return the Scanning Unit (Cover) to its original position. |
Paper jammed Clear paper jam and press [OK] |
If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and then press the OK button. |
Data error Press [OK] |
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the printer's memory. Important
Press the OK button. After pressing the OK button, the list of the faxes deleted from the printer's memory will be printed. |
Fax related messages
Message |
Action |
---|---|
Auto redial |
The printer is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the printer to automatically redial the number. If you want to cancel automatic redialing, wait until the printer starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing. |
This group dial cannot be used. Coded speed dial ## | * "##" represents a two-digit number. You selected a coded speed dial code to which a group is registered with the Hook button pressed. A coded speed dial code to which a group is registered cannot be used in this way. |
Hang up phone |
The handset is not placed in the handset cradle correctly. |
Try again in black & white |
The recipient's fax printer is not color-compatible. |
No tone detected |
The telephone line cable with a modular plug may not be plugged in properly. |
Received in memory |
If the printer receives a fax under one of the following conditions, the printer will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.
Note
|
Busy/no signal |
|
Memory is full |
|
Awaiting doc. processing |
The received faxes were not saved on the memory card/USB flash drive automatically because the memory card/USB flash drive was not inserted or because it was not writable. Press the OK button. |
Change the paper |
The page size setting is set to a size other than A4, Letter, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes. Press the Settings button to display the setting items. Use the or arrow keys to make the selection, then press OK. .
|
RX FAX INFO MISMATCH ** |
Transmission has been canceled because the printer could not detect the recipient's fax printer information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON. See "Sending Faxes after Checking Information" |
Reception rejected |
Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject. |
Waiting for report |
If the printer receives a fax under one of the following conditions, the printer will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.
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