Problems Receiving Faxes
Article ID: ART117292 | | | Date published: 05/12/2015 | | | Date last updated: 12/09/2015 |
Description
Solution
Problems Receiving Faxes ID:
8202151500_
EN_
3
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[ Cannot Receive a Fax, Cannot Print a Fax ]
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Check 1: Is the power turned on? |
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(A) ON button
(B) FAX Memory lamp
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Check 2: Is the machine's memory full? |
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Print the received faxes stored in the machine's memory, save them on the USB flash drive, or forward them to the shared folder on the computer, then delete them from the machine's memory and have the sender resend the faxes.
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Document Stored in Machine's Memory
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Check 3: Does an error occur during reception? |
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-> [ A Support Code Is Displayed ]
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Check 4: Is the telephone line cable connected to the external device jack? |
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Reconnect it to the telephone line jack.
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Connecting the Telephone Line
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Check 5: Is a different size of paper from that specified by Page size in FAX paper settings loaded? |
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If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, tap OK on the touch screen.
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Check 6: Is paper loaded? |
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If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then tap OK on the touch screen.
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Check 7: Is the amount of remaining ink sufficient to print a fax? |
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If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
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Check 8: Is the machine set to the appropriate receive mode? |
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Check the receive mode setting and change it to a mode suited to your connection if necessary.
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Receiving Faxes
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Check 9: Is Fax reception reject set to ON? |
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Select [ OFF ] for [ FAX reception reject ] in [Security control ] under [ FAX settings ].
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Check 10: Are there setting items set Reject in Caller rejection? |
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If you select Reject for any setting items in Caller rejection in Security control under FAX settings, the machine rejects calls for setting item selected Reject.
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[ Machine Does Not Switch Automatically between Voice and Fax Calls ]
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Check: Is the receive mode set to FAX only mode? |
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If FAX only mode is selected for Receive mode settings, there will be no automatic switching between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
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Receiving Faxes
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[ Quality of Received Fax is Poor ]
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Check 1: Check the scan settings of the sender's fax machine |
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Ask the sender to adjust the scan settings of the fax machine.
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Check 2: Is ECM RX set to OFF? |
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Select [ ON ] for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].
If [ ECM RX ] is enabled, the sender's fax machine resends the fax after correcting errors automatically.
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Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? |
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The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
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Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? |
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Check 5: Did you confirm the paper and print quality settings? |
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[ Cannot Receive a Color Fax ]
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Check: Is ECM RX set to OFF? |
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If [ OFF ] is select for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ], the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.
Set [ ECM RX ] to [ ON ].
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[ Errors Often Occur When You Receive a Fax ]
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Check 1: Check the telephone line condition or the connection |
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If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on [ RX start speed ] in [ Adv. communication settings ] in [ Advanced FAX settings under FAX settings ].
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Check 2: Is the sender's fax machine operating normally? |
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Contact the sender and ask the sender to check whether the fax machine is operating normally.
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